Applications are invited from suitable candidates to fill the position of:

Retail store manager

Reporting to the Retail Sales Manager (FLOW – Dominica), the Retail Store Manager role is pivotal in making the Retail Store a success. This position will act as business owner, mentor, coach, friend and confidant towards the outstanding team of people to be hired and shaped. The activities will focus on store productivity and optimization, creating systems and processes that enable the quality and accuracy of your store to become seamless.

The ideal candidate will be expected to focus on the customer, delighting them by understanding their needs and responding in a way that achieves full satisfaction, and generating revenue objectives through vibrant retail activity. Hitting and exceeding targets will be a normal occurrence, and will be achieved by outstanding performance management and motivational technique

Primary Accountabilities Include:

Create an Outstanding Customer Experience

  • Be a customer centric role model by coaching and supporting your team to always deliver an outstanding customer experience
  • Ensure your team takes accountability for resolving customers’ challenges through effective fault resolution
  • Ensure the team is sufficiently educated on CWC’s processes and policies
  • Coach your team to deliver the best advice for a customer’s changing needs – ensuring they are always up to date with CWC’s latest products and services
  • Improve store and team performance by effectively using the comments and information received through customer feedback


Exceed Store Targets

  • Implement and monitor tactical plans with the team to meet and exceed store targets
  • Set and agree targets with your team
  • Ensure weekly training is conducted with your team to prepare them for new product launches and service highlights. For non- flagship stores, you will be required to deliver these training sessions yourself
  • Coach your team through the CWC Sales Cycle to close more sales successfully
  • Ensure the store is sufficiently stocked with products to sell


Store Housekeeping and compliance

  • Achieve compliance standards and satisfy all audit requirements.
  • Observe and engage your team to find ways to continuously improve processes
  • Ensure all company policies and procedures are followed by your team
  • Develop and enforce strict compliance and non-compliance policies
  • Work with your team to make sure the store maintains the visual merchandising guidelines, is in line with the latest promotions guide and that product displays are working properly


Manage and Support Your Team           

  • Use a balanced approach to customer, financials, people and process
  • Proactively coach and support your team to give them the best opportunity to succeed in store and with their career at CWC
  • Review and improve your team’s performance through monthly 1-2-1, and annual and half-yearly performance reviews
  • Recognize and manage performance levels within your team appropriately and effectively


Help wider CWC Retail Management Team    

  • Demonstrate financial achievements with sales activities
  • Support the Store team and CWC Regional Team by exceeding store targets and objectives
  • Produce monthly KPI’s for store performance
  • Generate and communicate ideas to increase sales, promotions and improve customer satisfaction

Qualification and Experience

  • A Bachelor’s Degree in Sales or Management
  • Computer literate and ability to learn new systems quickly
  • Working knowledge of Microsoft Office Suite
  • Competent in the use of Flow’s software systems (CIS, Liberate, Tallysoft, Access Care, Clear Vision)
  • A sound knowledge of telecommunications products and services

To apply, please submit your application to the Business Support Officer, 30 Hanover Street, Roseau, Dominica, by Friday December 8th, 2017.