A ”big piece of glass-bottle(broken glass)” in a bottle of tomato ketchup – that’s what a resident of Layou reports having discovered after purchasing the item from a retail shop in the area.
The woman told Dominica News Online that it was the second time that she used the item that she made the shocking discovery.
According to her, the small bottle of MP Ketchup was well sealed and well covered when she bought it.
“I used from the Ketchup a first time, but then on my second use when I was going to stew meat, I pour de ketchup but in pouring out I hear some noise, so I shook the bottle and heard the noise again,” she said.
She says after pouring out the contents of the bottle into a container, she saw “a big piece of glass bottle in the ketchup”.
“My body shivered, I get cold because I am checking like what, I maybe end up you know eating glass bottle because I used it before,” in making peleau, she explained.
The concerned woman says she got in touch with MP agent Astaphan’s on Thursday March 1 (2012), and was asked to bring in the ketchup and the offending glass bottle.
She told DNO that the response was not satisfactory, and after repeated calls to the agent, decided to take the matter to the press after several weeks.
The Layou resident told DNO that her intention was not to make the agent or the manufacturer lose business, but insisted that she is owed a satisfactory response.
She wants an apology for what happened, and says she thought of taking legal action “but finance doesn’t permit me”.
“I’m afraid of using Ketchup now and every time I see ketchup, my stomach rumbles,” she said.
Her recommendation to the manufacturers (Trinidad-based) is “to move from breakable (bottles) to plastic”.
When DNO contacted Astaphan’s about the matter, a spokesman said the company had no comment.
Wow.This things do happened as a Dominican overseas man.I uderstand the money is the problem.But i would sue the Company.
papament you want to kill me
so everything now is news? wen i buy a bread by sukies and it have mildew in it i will call DNO! not little time that glass in ketchup thing happening a.a! i not saying that awareness of this issue is a prblem but is not something new na? papamet..
you better find out who in your house putting the class in it ,you said that is the second time
People look on the other side. There could also be an argument that the glass bottle went into the MP ketchup accidentally or intentionally at the home of the complainant. How about that?
If she is think of suing the company, it will be very difficult to prove her case, since she could have planted the broken class in the ketchup after opening it herself.
use thee plastic ketchup bottles (heniz) to avoid this incident in the future
Heinz doe nice man!!!
and more expensive
WHY ASTAPHAN DONT FOLLOW UP ON THAT,I GUESS POOR PEOPLE HAVE TO TAKE WHAT THEY GET,THANKS GOD I AM POOR IN A SUPPER POWER COUNTRY…
lady sue the company
This is not about blaming Astaphans or asking if they are the ones who put the glass in the bottle? Astaphans is the agent and they have a responsbility to the consumer on behalf of the brand they promote and increase their profit margin from plain and simple. For those of you who still wallow in ignorance this is not at all far fetched. So because the glass didn’t fall out on the first use it’s coming from her home? clearly it moved as the substance reduced from use. Most places in the civilised world would gladly give this woman a voucher for groceries and then speak to their supplier behind the scenes.
Astaphans or any retailer would not get away with this in the US, the media would be all over and camped outside, by the time they get done with them the line of complaints would lead to a class action law suit. Because it’s a woman from Layou, if the customer came from Morne Daniel or St Aroment I guarantee the outcome would be a million times different. She should SUE!
I totally agree with you. this is nonsence. how can u say the woman intentionally put glass in the ketchup? really? there are some things that are intentional and makes sense, but think about it..what would she have gained from that? not a damn thing, and she still isnt gaining anything, if she or her child had consumed that piece of glass that would be another story for DNO and we wouldnt even know it was the ketchup. this needs to be taken care of.
No Mam it’s not too late to SUE!!! SUE them!! boy oh boy in the US this would be the NEWS media story of the day and somebody would be made accountable. They’re ignoring make them pay!
The factory of that mpketchup would never advise the workers to through away the ketchup if they had ever realize one of the bottles hav been broken cause that would be costin dem a lot of money.how wicked,no foods not safe eh papamet guide an protect us
Astaphan, PLEASE RECALL ALL MP KETCHUP!!!!
Whilst it is not astaphan’s fault that there was glass in the ketchup, it is their responsibility to relay such complaints to the manufacturer. Who knows, there might be other bottles contaminated with glass.
I have a problem with customer service at some businesses in Dominica, they do not take the customer seriously at all. It is about time that retailers in Dominica treat their consumers with respect. I am disappointed with the astaphan’s response to the complaint. In other countries, an incident like that is enough to cause an ivestigation of these products and a recall if more affected products are found. Perhaps the bureau of standards should get involved and order some testing of random bottles of MP ketchup from the retailer.
The comments under this are very entertaining. It’s laughable how persons are quick to immediately claim they going to boycott this and stop using that. The very same people who….you know what.
Check that…the lady met the piece of glass when the ketchup was almost done in the bottle. This means this bottle had been un-sealed already and left in her home.
Questions that may arise: Are there any persons who have access to her kitchen who may have done that?
Is she aware of anyone in her neighborhood who may want to get rid of or harm her?
But nah, no one asking questions, no time to analyze, just jump on MP and Astaphan back. I find it highly impossible and strange for a piece of glass to be in ketchup as a manufacturing error. Something wrong somewhere.
But hey….Dominicans again I guess?
Entertaining because you in your warped analysis decide the possibility of the incident happening as stated is so impossible because it had to be done by someone in her home or just a plain lie? You sound so idiotic and uniformed it would be pitiful to laugh at you. If she had a big last name you wouldn’t be so non-chalant about it. If you saw it on the news from the US you would stay wherever you are and be the largest mouthpiece on the ills of the situation, but is a woman from Layou so who gives a damn she made it up, or her neighbour and or household did it. Dominicans are so twisted
I remember cockroach egg in fizzy drink bottle, baby cockroach in vienna sausage……..
BONDIEU! so things is nuh?
look now i scared to drink coke and eat sausage 
Really? this is news?? We’re giving this pathetic story 15 mins of fame…sham…yal need to walk straight into the boiling lake
why doesn’t dno delete this stupid comment
i never eat mackrel agian because i found a rat tail in it,that was 6 years ago so lady i know how u feel everytime i see mackrel i have to spit ,,,,i went to and told dem and showed them what i found and they gave no satisfactory respone ,,,i wanted to sue the producers of mackrel but wiyth no help case went c
It takes money to sue and suing a big corporation is not easy. There generally is a settlement if someone was hurt. Finding things that don’t belong in food products does happen. You never really know how it got there. There is a limit on how many rat hairs a candy bar can contain in the states.
You want news?i’ll give u breaking news!!The lady from layou get a piece of glass in her ketchup,mp and astaphans now is not time to to shut up.ppl in the island eh hmmm i’m a heinz man my self sue dem my lady SUE DEM!!!!! Wen u open ur ketchup and u see it hv glass,take it to court and give them a blast!!! Make them pay we must make them PAY!! off i go BOOM!!!!!
Wow! This sound like’Ketchup Terrorism’ to me..LOL
Once the bottle was opened and used, there is nothing that can come of that report. There is no evidence to prove that the broken glass was sealed with the contents of the bottle.
I went to a store and bought a DVD by mistake–because I already had that DVD at home. I simply noticed it was the same one when I put the first disc in the player.
I quickly took it off, wrapped it back and took it to the store with my bill, and the other DVD which I already had like it. Because the plastic–the outside wrapping of the DVD–was broken, customer service claimed that it was opened so they would not take it back.
I simply wanted to exchange it for the one which I actually meant to buy, I did not want money back–but no mercy no compassion. Now I have two DVD’s of the same kind.
So we need to be careful when we are buying–the merchants will show us no mercy–in the case of the Ketchup bottle this complaint belongs against the the factory–but how can she prove it?
Some years ago a man drank up his beer to the bottom, when he saw a dead mouse in the bottle. I cannot understand why the beer did not taste different in his mouth. It is said that the man almost threw up his stomach, but I do not remember the outcome of that situation.
We, the consummers–especially when we are buying food merchandise–we simply have to be careful and ask for God’s guidance and protection. What else is there for us to do?
You always extra and have to find a way to inject yourself in everything, Oprah must be your twin
only in Dominica.no comment? no comment like really? what if a child swallowed the glass?cone on astaphans
that lady doe no she stumbled on a gold mine!!!!!!! she doe know how much money she can make if she sue dem ppl…. i want someting like dat to happen to me wi papa… i takin loan just to sue dem
You must think you in America where you can get some big money….talking bout talking a loan to sue.
You not even hopingit never happens to you inthe off chance that you got hurt, but you talking about suing.
Sackwhey cochon
my lady somebody trying and kill you. second time you say wi. check to see who use your ketchup before that time.
she did not say its the second time happening to he,she said when she use that bottle of ketchup the second time was when she discovered the glass,smh
the ketchup was used twice not the glass found twice
cant u read she said thts the second time she using the ketchup no finding he glass……cant u read moron?
is the second time she is using the same bottle of ketchup. is NOT twice she buy that is happened.
she bought the ketchup, using it once did not see or hear anything but on her secound use of the same bottle of ketchup, while pouring that’s when she heard the noise ndwhen she check it, saw the broken glass.
the company which imported the ketchup should compensate the lady.
if someone at her home had injest this piece glass, what would be the outcome?
Only in Dominica some of us are NOT concern about others. As long as we get our money that’s it.
Astaphan should contact their suppliers of the ketchup and both Astaphan and the ketchup supplier should agree on compensating the lady.
I am not suprised. I have found broken glass in brown sugar years back and I also was not given an satisfactory response!!
Ooh this is so serious nun to joke bout thnk God she saw it or else it would’ve end up in the food, she eat it den only God know’s what would happen SMH but not d factory fault man dem ting ther does happen…
papamat
you want to kill me man
This is TYPICAL service in Dominica. No one listens to the Consumers. The Agent instead of following up hoping that a situation lke this does not occur again or to help motivate their customers to share complains/concerns thats the typical reaction “No comment” I go to DA on Vacation and it is disheartening that Services to Consumers have not reached any level than what it has always been “Consumers seem to be the ones doing the Buisness Places a Favor”
These are the sort of issues that separate the ‘men from the boys”. And that’s where I give the companies owned by the ‘Ns” their props. You would never get that kind of response from any of their businesses.
All Astaphan had to do was apologise, offer the lady a response and take it up with MP.
I can imagine the response she got.
I think that the lady’s suggestion is a reasonable one. If the ketchup was packaged in a plastic bottle this would minimize the changes of broken bottles at the factory.
Plastic bottles is not the answer. You could still find broken glass in a platic bottle.
This sounds like a fault whilst bottling the ketchup. All sorts of things have been found in jars/bottles/packages.
Astaphans should report this to the manufactures and they should investigate and compensate the lady.
A simple test could determine the origin of that piece of glass.
use Heinz,
Only Dominica. The lady is not looking for money all she wants is an apology. It’s.not gonna take anything from you all.she no its not u all fault but for god sake show a little sympathy.
By apologizing you’re taking ownership of the error…
What can Astaphans really do about the situation? It is simply a factory issue. The most the agent can do is report the matter to the producer. Astaphan is not the one bottling the ketchup
but it was bought at his business, she should be compensated some how
comensated for what? Zor to sort!
YOu are missing the point. Get the principle behind the complaint.. ITs the level of service thats the issue. No one is asking Astaphans to accept blame.
File a lawsuit
I am not overruling the possibility of her discovery…..but i am thinking and asking.. Does the viscosity of a ketchup allow one to shake the bottle and detect that sounds as such?
And i am also wondering y MP wasnt convinced with her report. Hmmmmm
Astaphans that making the ketchup nuh? u hv too write to MP. Astaphans just sell the products,
sticking to heinz. ( plastic Bottles )
The big problem here is that she opened and used it prior to this discovery. Even if the glass was in the sealed bottle she can’t prove that someone didn’t put that in there after she used it just to be wicked. They really should be more respectful to the lady regardless, poor customer relations, I stop shopping there. Try Breezemart.
U DONT NO SOME DOMINICANS DNO DOE HAV WRK TO DO I SURE IS AN ALHPHA CENTER PERSON ALONE DAT COULD SAY DAT SMARTT
papa met.it could be from the manufacturer.no body blaming astaphans .my friend bought a bottle of fanta and up pops a straw.well that was nasty.
im not suprise, things happened.. i can remember buying a coke in a restarent,i opened the bottle ,after drinking a little from the coke i was just looking at the bottle,there im seeing a cockroach egg inside of the bottle.i gave the coke back to the restarent owner,only if i knew i should take it to the company ..this ketchup thing could damn be true
Where the customer service? All the lady wanted was for Astaphans to give her $50-100 worth of free groceries wii. That would have satisfied her and DNO wouldn’t get any story and whole Dominica wouldn’t be thinking of boycotting MP ketchup at Astaphans.
So little could have avoided such an embarrassment. smh.
my lady you should file a lawsuit against the MP company. This is a very serious matter. Astaphans is not to blame; they are not the producers. Next time by Heinz or Hunt ketchup.
i agree, simple minded peeps in D/A. I would take legal action.
we just have to be careful as to what we puting into our mouths ok, i got brown stuff from a buster the other day,is when am half way drinking not minding my business am felling stuff in my mouth then look at the bottle am seeing nastyness in the buster.not me and buster again, and i learn a lesson watch what you putting in your mouths.
But plastic bottle
One of the Many Lawyers need to take on this case in leu of getting paid after settlement. This case should not go away like that, someone need to be held accountable. Too often in Dominica we are taken for granted…and if thats how this supermarket treated you, how dare them!!! They should be standing with you and working overtime to get MP Trinidad to get this resolved….
But look my crosses her this afternoon….
Lady, i doe get your point!
you thought of taking Legal action? But you have time on your hand!!!!!!!!111
you not even surveying your house hold to find out if is not somebody around you that planning to kill you or poison you? Remember it is only on the second use you noticed that!!! It means therefore that you cannot be certain you bought it with the glass bottle! If you had said you open it,and discovered it, but it was only on the second encounter you noticed that!!!!! God knows how many centuries passed before you use it a second time!!!!! lol
How ever, these things happen.It’s a manufacturing error! You beating up yourself over a old little bottle of ketchup so much that even online?
What world are you living in my dear? We live in a world where you find things in a tin of carnation milk! You find big stones in your pack of lentills, traces of rodents in your tin of tuna! If you find a roach in a tuna, will you cantact the comapny in Puerto Rico? LMAO
you got time!!!!!!! Just pray before you eat and trust that God will help you too put you hands on the right things cause that’s what happens in a non-perfect world!!!!
I am officially staying away from MP ketchup and i think as strike action against MP and Astaphans we should boycott. Wodering if is ot ketchup that kill the man lol just making reference as I dont think its a manufacturing error
you people real stupid! Astaphans that put the glass bottle in it? you people have to much free time tan!
lol haha u hear one story that u havent confirmed to be true or not and you want to boycott MP and Astaphans. Paranoid Much?
come on dont be stupid astaphans is not the one bottling the ketchup…what needs to be done..astaphans need to contact the manufactures and inform them of this problem
Who man was killed?I would like to know
MP that is the better ketchup wi. all the rest watery lol
that’s not a joke nor they should really look into using plastic bottles
factory malfunction….
booohoo…Only some people you all can treat like that..WE NEED A REEECAAAAALLLLLLL!!!!!
Hmm people make allu own ketchup now eh, seems like they want to kill people, alas
True dat it not that hard to make at least you will know what you putting in it. And the lady probably all eat splinters and she don’t even know. Well they saying now to keep away from plastics so plastic bottles not all that safe either. Best solution grow some tomatoes and make your own ketchup!!
boo hoo..no comments..Only some ppl you all treat that way. we need a REEEEECAAAAAAALLLLLLLL
i wonder if the bottle broke while she was opening it!
First of all u doe c the bottle mouth in whole? U seeing no piece missing?
Dno really doh have work to do
Hmm, okay so getting a piece of broken glass bottle that could have cut up all the lady insides is not news?? SMH.
So when the press in the US published bacteria in the food at a church supper last month caused many people to be sick, they had no work to do either?
This could be a public health hazard. People could be swallowing glass fragments and DNO reporting it and you saying DNO doh have work to do?
All you people really have simple minds papa.
BOOOOM!!U DAMN RIGHT ‘MEEE’.TOO MUCH SIMPLE MINDED PPL HERE PREVENTING DCA PROGRESS.
well your name speaks for itself…the story did not have enough zafeh for you?
you know contrary to popular opinion DNO is about more than reporting ‘zafeh’ type stories.:)
They have to make people aware of what is going on since the merchants looking for their pockets and not peoples lives