Christian Greetings! I write with great concern about Liat Airlines.
I am a returning Dominican. After the past four years and nine months living in Florida, I decided to visit for the Independence. I left Florida on the 21st of October at 7:00 am and boarded Jet Blue Airlines at Fort Lauderdale International Airport.
On arrival in Barbados, I saw my suitcases taken off the plane since it was tagged all the way to Dominica. After spending a few hours in Barbados, it was time to board Liat for Dominica.
I saw my suitcases on the cart and I said, “wi papa bondier, look Liat leaving my suitcase down.”
A gentleman turned and said to me, “no man, you will get your suitcase when you get to Dominica.”
I said, “ok.”
On landing in Dominica, I proceeded to immigration, then went to look for my suitcase, lo and behold, there was nothing for me.
I then proceeded to Liat’s counter to make a report that my suitcase had not arrived. One Liat personnel said that Jet Blue left it at Fort Lauderdale.
I said, “this is untrue. I saw my suitcase in Barbados.”
He then said, “there is a next flight leaving Barbados at 7:30 pm for Dominica, your luggage should come in then.”
I stayed sitting at the airport from 3:15 pm to 8:00 pm, and still no suitcase. I then went back to Liat to make a report. No one came to my aid. Instead, I was ignored. I then left and went home.
The next day, being Saturday, I called the airport. I was told that a flight from Barbados would arrive at 10:00 am, so I would need to check at Canefield Airport. I went to Canefield at 12:00 noon, and my suitcase was not there. I was told to return at 3:00 pm. I went back at 4:30 pm, and at that time I got my luggage.
Liat needs to do better after 60 years of operation. So much money was given to Liat for night landing and upgrading Liat. I see that Liat is still at a Grade K level.
Liat has been treating we the Dominican people very badly and that needs to be changed.