BUSINESS BYTE: Flow introduces alternate Broadband option to customers

Flow customers living outside the Fibre to the Home – Superfast Broadband product zone have an alternative option to meet their broadband/Wi-Fi needs.

Following the passage of hurricane Maria, as Flow explored options to restore service to customers, the company made the decision to invest in a new network which would facilitate the provision of Fibre to the Home & VDSL2 broadband technology to customers. Flow has successfully rolled-out the service in several communities, however as the infrastructural work continues to extend the roll-out, an alternative option is now available as a broadband substitute for areas where the FTTH/VDSL2 facilities are not yet offered.

LTE Broadband is a solution which provides a volume-based set amount of data via Dominica’s fastest 4G LTE mobile network. Customers have three plan options to select from based on their requirements, and the product is provisioned with a modem which is rented at a minimum monthly fee. There is minimum set-up required as the product is ‘plug and play’ meaning that once the customer signs-up for the service, the configuration is immediate and customer only needs to plug in to necessary electrical equipment. Customer then simply pairs the modem with their various devices or via their ethernet cord and the service is ready.

Flow’s commercial Manager Lorraine Mitchell says this service is affordable and is a good option for customers in areas where superfast broadband has not yet reached their homes. “We are very conscious of our customers who are in need of this very important service whether for education purposes, entertainment or for those who do internet-based work from home, and we are happy to cater to their needs with this new product”.

Customers can sign-up for Flow’s LTE Broadband service at the main Customer Experience Centre in Roseau, Cabrits Agencies in Portsmouth and Club DVD in Marigot. The product is also available from Flow’s door-to-door agents.

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4 Comments

  1. March 1, 2019

    Admin. I posted following comment early this morning but due to internet connectivity it may not have come through.

    At first glance this appears to be a viable initiative, as against carrying delicate cables around on poles.

    However, the announcement makes no mention of the relationship between cost and the amount of volume based data. This is of particular importance for those of us who do internet related work from home. The cost of current data plans is prohibitive.

    It appears that the only way we can access further information is to visit their “Customer Experience Centre” or wait for a “door-to-door agent” to call. Surely a link could have been attached to this announcement with further crucial cost/volume information.

    In terms of the vulnerability of carrying cables on poles; the high wind earlier this week brought down the broadband cable that serves Antrim. The breakage occurred Monday night and it has taken until this afternoon (Friday) to get it up and running…

  2. Sand
    March 1, 2019

    Flow seem to have forgotten a few details.
    This is the information they gave me:
    40 gb $100, 100gb $185, 160gb $225. Per month. No rollover of data.

  3. watawaw
    March 1, 2019

    how you selling a product and there is no price?

  4. zandoli
    February 28, 2019

    What speeds are being offered?
    What is the month data cap?
    What are the prices?

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