BUSINESS BYTE: LIME responds to customers’ concerns about eBilling

lime logoIn response to customer feedback, LIME has decided not to implement the paper bill fees, as previously advised. General Manager of LIME Jeffrey Baptiste said, “I’m pleased to announce that we will continue free paper bills beyond January 1, for those who prefer this traditional method.”

In a statement today, the LIME General Manager said, “LIME is a customer-focused company that listens to feedback and although a number of people are in favour of online e-Bill payment, some customers still prefer their paper bill by post and so we will aim to satisfy the request of both groups.”

We would still like to encourage customers to sign up for e billing and so it remains part of our Christmas promotion which was launched on November 14, 2014. We are also making changes to reward sign up to electronic bills. Customers will receive information about these rewards at a later date.

LIME has upgraded its eBilling system and is inviting customers to choose this environmentally friendly method of receiving their bills. “We want customers to sign up to electronic bills and our team in store can provide assistance to persons wishing to do so; however there will be no charge.”

Receiving bills by email is a growing industry trend that the company hopes it will be able to adopt with greater broadband penetration in the future.

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5 Comments

  1. Kubuli Kountry
    November 30, 2014

    Good! Because I don’t know what the elderly people that don’t know anything about computers would do.

    Lime, sometimes you all need to peruse an idea from every angle before launching. It’s not about trying to get the jump on your competition, but about providing SMART services.

    Jeffrey Baptiste, I know you know about SMART objectives, so i won’t go into them. If you don’t, then google it.

  2. hard copy
    November 28, 2014

    LIME give the people their traditional bills…….all you just cutting all you cost and putting it on the customer…..with e-billing if i want a hard copy i have to find printer, paper and ink…….stop giving customers all you work to do………..and concentrate on giving people cheaper rates…………… :twisted:

  3. Neg
    November 28, 2014

    Remember I always warn about that black citrus.

  4. derp
    November 28, 2014

    idk care about this where is the super fast broaband you all promised hmmm Digicel slowest interent speeds is Lime fastest speeds smh

  5. Anonymous
    November 28, 2014

    THANK YOU! I tries signing up and it asked forLime email… I didnt not even know it had lime email address far less for me to know mine

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