Hotelier Judith Pestaina is expressing satisfaction that her establishment, Garraway Hotel, is receiving accolades from reviewers on TripAdvisor, the world’s largest travel site.
“Travelers are impressed by your business and service standards – and it shows in their reviews,” TripAdvisor wrote to the hotel, saying it was rated as a 3+ property.
Based on the reviews, Garraway shows that it welcomes customers’ business, the establishment and its services are highly regarded and it is being associated with a top name in travel and restaurant reviews.
“We are happy, very happy to have received such satisfactory reviews,” Pestaina told Dominica News Online.
The hotelier credits her staff and the hotel’s customer service for the high ranking. “Customer service is the kingpin of the industry and staff is the backbone of any establishment,” she noted. “You could have the best prices, the best hotels, the best restaurant but if you don’t have the staff to make people feel welcome or happy, it is not worth it.”
Pestaina is also calling for an ongoing awareness campaign on customer service since, according to her, it is very important in the service industry.
TripAdvisor enjoys more than 50-million visitors every month who give advice on hotel, restaurants, attractions and more from across the globe.