The Ministry of Commerce, Enterprise and Small Business Development has concluded another business training seminar for budding entrepreneurs.
A closing ceremony was held last Thursday for the two-day training which took place in the community of Grand Bay.
The training was meant to increase the business competency of budding entrepreneurs and small business owners seeking to grow their businesses. Most of the participants are recipients of small grants for business from the Ministry of Commerce.
The Hon Member of Parliament for Petite Savanne constituency, Dr Kenneth Darroux addressed the participants on behalf of the Hon MP for Grand Bay, Justina Charles. He told the participants that Government has invested millions into small business development and while there are many success stories there are many failures.
“Hence the reason for this workshop for the past couple days; we are here to train you and try to turn the failure ratio on the success side,” he said.
The workshop was facilitated by Natasha Yeeloy-Labad.
“Some of you have recognized that in order to continue to be relevant or to be competent at managing and executing your business initiatives you are going to have to spend some time honing in on those areas that you have discovered competency gaps,” she said.
Generally, the participants shared positive reviews of their two days of learning.
I hope the training had some customer service aspect. Hoping to see more of this training island-wide.
to be honest i dont think you should need training as an adult to be kind and courteous and polite. 90% of customer service is your attitude. the rest is technical. I have learned that you can teach train instruct customer service from now until, if the person isnt willing to change their attitude then it is not worth it.
You would be surprised how many people need training on how to treat customers properly. It is not sufficient to be nice. You have to be engaging, courteous, professional, pleasant. I have met nice people in hotels, resorts, restaurants, etc but they were lacking in professional courtesy.
Only “some” people have it naturally, others have to be taught. Companies in the U.S learned that the hard way thanks in part to social media. The worker with bad manners chewing gum and asking you “What U want” or ignoring you, has been frowned upon. Many firms have now made customer service skills part of their competencies, evaluations, accountability or get fired. Here in Dominica poor customer service seems to be a way of life, without caring. Many still don’t get it.
I like this, I wish them all the success in the world!