The recent passage of hurricane Earl and upcoming threat of Fiona reminds us that historically, we are just entering the peak hurricane season, which comes to a climax about the middle of September every year.
As is customary, LIME has put all its hurricane preparedness and response plans in high gear and wishes to reassure its valued customers of its state of readiness and capacity to respond and resolve any unavoidable degradation of service in the event that Dominica or the wider Caribbean region is affected in any way by the passage of major storms, or other natural disasters.
Although Dominica did not receive a direct hit, and the impact of the storm was minimal except for a few showers, lightening and some coastal activity, the recent performance of its networks and customer experience during the passage of Earl over the weekend remind its customers of their similar experience during the passage of hurricane Dean four years ago, when LIME’s Mobile, Landline and Internet networks were virtually unaffected by the strong hurricane force winds and rainfall.
Commenting on the reason for this consistent performance, Jeffrey Baptiste, General Manager for LIME Dominica remarked “One of the reason for our robustness is the fact that when we design and invest in our network infrastructure, reliability is one of the primary objectives. For that purpose, no short-cuts are taken and the majority of LIME’s core transmission network is buried underground in cables that are not susceptible to hurricane conditions”. He continued, “In addition, even if we may from time to time suffer outages due to extreme or unforeseen occurrences, our local team of experienced employees are more than capable to respond quickly to identify and resolve any issues in the shortest possible timeframe, sometimes even before customers notice.”
LIME would like to report that it was in no way responsible for its customers not being able to make contact with mobile customers who are not on the LIME mobile network.
According to Mr. Baptiste, “The ‘test’ of LIME’s network resilience through the passage of Tropical Storm Earl proves that LIME should be your first and only network of choice especially as we approach the peak of the hurricane season in September.” His comments were against a backdrop of network outages which affected both mobile and broadband customers who use services from his competitors.