BUSINESS BYTE: FLOW announces improvements to prepaid mobile plans

Leading telecoms provider Flow has announced major enhancements to its ‘Always On’ prepaid mobile plans.

The updated plans give customers more bang for their buck with unlimited talk time and up to 50% more data for prepaid subscribers. The revamped plans also feature significantly more value with data allotments ranging from 1GB to 50GBs, along with the free use of SWIFT Messaging.

“We are committed to doing everything in our power to support our customers during these challenging times and we have worked on ways to assist by enhancing our offerings,” said Jeffrey Baptiste, General Manager, Flow Dominica.

“Although customers were generally pleased with the existing plans, we listened to some feedback that pointed to the need for even more mobile minutes and data. Now more than ever, staying connected is critical, so our new plans offer big data, big talk and big savings. Essentially, we have added more value without asking customers to pay more”.

The new and improved value packed plans include unlimited Flow minutes, local regional and international minutes, unlimited social messaging, unlimited text messaging and up to 50% more data for customers to enjoy as desired.

Baptiste said the company was driven to delight its customers by delivering the very best value and service experience possible.

“It is imperative that we listen and act in a timely manner to satisfy the changing needs of our customers in this dynamic telecommunications market. We are putting our customers at the center of everything we do.”

No changes have been made to the existing short codes, so customers can continue to active their mobile plans as usual.

As a special launch offer, customers will also enjoy double data on all plans from now until the end of March providing additional value during the promo period.

“There’s a plan for everyone with 1, 3, 7 and 30-day allotments offering great value and providing customers with the flexibility they need in deciding on a plan which best suits their lifestyle and telecommunication needs,” said Francine Harve, Retail Lead, Flow Dominica.

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3 Comments

  1. Just asking
    March 3, 2021

    That’s not improvement, is a play on words when it costs over $1 per minute to call a Digi customer. That’s so old, it was the practice in the larger countries way back almost 20yrs ago, is the a regulatory body to stop this practice or have Flow successfully placed people on that commission if there’s one?

  2. Iyou
    February 27, 2021

    I recently recieved 4.5gbt for one week without asking for it..ok. i was being offered it for what seems like months but refused it. so you just dumped it on my phone. however what customers or i would appreciate and really should not have to ask for. is when they place data on their phone you stop trying to steal it by placing an expsiry date on it. that in my opinion could be called deception with the intention to steal if there is such a term..

    Let people use data they have paid for in thier own time. what kind of business intellect do you all have..

    Well-loved. Like or Dislike: Thumb up 7 Thumb down 0
    • Roger Burnett
      March 1, 2021

      I also resent the expiry date policy that takes back data that I have paid for.

      The only time I resort to buying data is when my landline broadband connection fails. When the problem is resolved I am invariably left with surplus data. However, this data soon expires. It cannot be kept on hold until the next broadband failure.

      C&W do not compensate for lost time due to broadband failures – which sometimes last for days on end. I am therefore paying thrice over: first on my landline account. second for purchased data, and third for unused purchased data.

      It would be better if cell phone companies cut out all their sales gimmicks and concentrated on giving value for money service.

      Well-loved. Like or Dislike: Thumb up 4 Thumb down 0

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