LIAT says thanks to passengers and staff

ST. JOHN’S, Antigua, June 18, 2010 – The Management of LIAT (1974) LTD wishes to express profound thanks to its customers, employees and handling companies for their support and understanding in the wake of this week’s industrial action taken by the Leeward Islands Airline Pilots Association (LIALPA) on June 16 and 17, 2010.

LIAT was forced to cancel all fights on Wednesday and Thursday because of the industrial action taken by the pilots.

“LIAT takes this opportunity to apologise for the inconvenience caused to passengers and would like to advise the travelling public that every effort is now being made to get them to their various destinations as soon as possible,” Acting Chief Executive Officer Brian Challenger said.

“We are cognizant that the pilots’ action has resulted in severe hardships to the travelling public who we would like to thank for their continued patience and understanding during this difficult period,” Mr. Challenger added.

The LIAT CEO has also thanked employees throughout the Company’s network “who have come under tremendous pressure over the past two days, especially employees on the frontline who had to deal with disrupted customers”.

Meantime, LIAT has also expressed appreciation to Trinidad-based Caribbean Airlines (CAL) for so willingly agreeing to assist LIAT in moving stranded passengers during the period of the industrial action.

All affected passengers are being allowed to rebook without additional costs and LIAT cannot guarantee travel to passengers who turn up at the airport without confirmed bookings. Passengers are therefore urged to contact the LIAT Call Centre to rebook their flights (from Antigua – 480-5582; toll free from the rest of the Caribbean – 1-888-844-5428; and from Puerto Rico and the US Virgin Islands 1-866-549-5428).

Once again, LIAT regrets and would like to apologise for the inconvenience to its customers/passengers who were affected by the disruption of its services.

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  1. Reality
    June 20, 2010

    What do you expect for such a badly run company that causes so much grief to people who have no other alternative than to use their dis-service!

    This company needs to go bust, yes bust, so that some other professional company can take over and run a more professional service to the people of this region.

    As a person that has on countless times suffered such things as 18 hours to get to places as close as St. Lucia due to Liat incompetence or left without my luggage for several days, I can totally simpathise with a lot of the sentiments expressed against Liat. The are not heartless they want their proper monies worth!!

  2. Chilliepeper_18
    June 20, 2010

    every flight was raised and i would assume that it was enough for liat to operate to the best of its ability, not for short paying employees and leaving us; its valued customers stranded. liat can do better than that especially as our only regional airline….. choops

  3. Icepack15
    June 20, 2010

    we need a steady postive caribbean airline…i feel bad about liat…they the only really travelling the caribbean. we should atleast try to keep that alive..respect to them pilots and them..them man have to eat to know not everytime take people nonesense

  4. Radan
    June 19, 2010

    It is stated on the all Airlines policy that “Airlines are not liable for costs incurred due to Acts of God including a sick out situation in the company where there is no control” thus the passenger is responsible for his accomodation and related expenses. Please read the fine prints on your tickets or terms and conditions on the Airline's wensites before blaming a single carrier.

    In times like these all passengers travelling should have travel insurance which will allow them to be reimbursed for expenses incurred.

  5. RI
    June 19, 2010

    Sorry is not all …. We need compensation for expenses while stucked in Antigua.

  6. Radan
    June 19, 2010

    LOOKING, I cannot understand you, you guys want service and you are still wishing bad for Caribbean travel, how wicked are you, i still cannot believe you statement. In the midst of all that, thanks to LIAT for atleast apologising to the public. My gosh DOMINICANS ARE SOO HEARTLESS.

  7. Tonyyayo2004
    June 18, 2010

    for what they will strike agian

  8. looking
    June 18, 2010

    that good for all you….wicked…the pilots must do that more often.

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