Small hotels expected to provide quality service

Permanent Secretary in the Ministry of Tourism, Claudia Bellot
Permanent Secretary in the Ministry of Tourism, Claudia Bellot

Over 13 hotels around the island are said to be in a better position to provide improved quality of service to their customer base.

This after a two-day training for small Hotels, which was held at the Public Service Training centre, came to a close on Wednesday.

Permanent Secretary in the Ministry of Tourism Claudia Bellot told participants to put the knowledge gained into good use.

“Training is always safe in a classroom but the physical thing is when you go back and the implementation. That is the most important thing. Don’t forget what it is you have learnt and share what you have with others,” she stressed.

Judith Pestina, a participant of the workshop, said it had strengthened the relevance of having top standards at all times.

“I believe that the workshop was very valuable and timely, because in my opinion, it reinforced the importance of establishing standards which we should meet especially when we promise a certain level and quality of service to our potential clients and even to our repeat clients,” she said.

She said customers expect quality service which should be of an international level. “We cannot promise something and deliver something else,” she pointed out.

Pestina also said that it is important to pass on the knowledge to staff since it will assist in helping to deliver what is necessary to ensure the survival of the hotel industry on the island.

Targeted areas for the training were: knowing your product, the concept of brands, branding and marketing, customer-base hotel brand equity, benefits of branding, marketing strategies, and marketing ideas for small Hotels.

The workshop was organized by the Office of Tourism in the OAS in collaboration from Discover Dominica Authority and held under the theme: Achieving Service and Business Excellence for Small Hotels’.

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2 Comments

  1. good initiative
    April 4, 2013

    i like this…just wish the goverment wouldnt directly compete with you guys and undermine with the development of the industry due to certain conflicts of interest.

  2. funman
    April 4, 2013

    Why wasn’t the productivity specialist not invited? Was it out of fear of……………..fill in the blanks lol

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