Over 191 tourism service providers have been trained to help strengthen and maintain high standards of the tourism sector in Dominica.
The training which was organized by Discover Dominica Authority (DDA) took place from June to September.
Head of Product Development at DDA, Kathleen Cuffy- Jno Jules said at a press briefing at the Fort Young Hotel on Wednesday that the series of training are expected to ensure quality tourism service and impact the level of visitors on island.
“We are expected that at the end persons will receive good customer service and ultimately increase our arrival,” she said.
She mentioned that vendors, waitresses, taxi drivers, hair dressers, bartenders among others, were trained.
“First of all we had the hair braiders, the Indian River tour guides, vendors, taxi drivers, and community tourism services along with craft artisans,” she noted. “Under the hair braiders, we had a total of 13 hair braiders in training. The training focused on customer service and professional development…”
She stated further that a total of 23 India River tour guides were also trained since the attraction is the most popular in the north.
“Then we had 24 vendors being trained in customer service and stall designs,” Cuffy- Jno Jules stated. “We also have taxi drivers training that we conducted, 23 wait staff received training in fundamental table service and techniques for service and how to counteract with guests, 27 bartenders also received training. Both sessions were facilitated by Mr. Lenard Lewis of Old Stone Bar and Grill.”