{"id":304646,"date":"2023-06-28T10:45:30","date_gmt":"2023-06-28T14:45:30","guid":{"rendered":"https:\/\/dominicanewsonline.com\/news\/?p=304646"},"modified":"2023-06-28T10:45:30","modified_gmt":"2023-06-28T14:45:30","slug":"big-upgrades-in-near-future-for-nccu","status":"publish","type":"post","link":"https:\/\/dominicanewsonline.com\/news\/homepage\/homepage-carousel\/big-upgrades-in-near-future-for-nccu\/","title":{"rendered":"Big upgrades in near future for NCCU"},"content":{"rendered":"<figure id=\"attachment_304647\" aria-describedby=\"caption-attachment-304647\" style=\"width: 614px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-304647 size-full\" src=\"https:\/\/dominicanewsonline.com\/news\/wp-content\/uploads\/2023\/06\/Euan-James.jpg\" alt=\"\" width=\"614\" height=\"858\" \/><figcaption id=\"caption-attachment-304647\" class=\"wp-caption-text\">Euan James<\/figcaption><\/figure>\n<p style=\"font-weight: 400;\">President of the National Cooperative Credit Union (NCCU), Euan James said the institution will focus on four pillars to further improve its services.<\/p>\n<p style=\"font-weight: 400;\">He made the disclosure while addressing the NCCU 13th Annual General Meeting held at the Goodwill Parish Hall on Tuesday.<\/p>\n<p style=\"font-weight: 400;\">According to James, the four pillars are excellent member services, loan growth, delinquency management, and diversification of income streams.<\/p>\n<p style=\"font-weight: 400;\">\u201cIn the member excellence, our aim is to redesign all branches so there can be synergy across all the branches,\u201d James explained. \u201cWhen you enter one branch you enter all.\u201d<\/p>\n<p style=\"font-weight: 400;\">He continued, \u201cIt is also a redesign for comfort and to enhance the service experience for all.\u201d<\/p>\n<p style=\"font-weight: 400;\">He mentioned further that the NCCU will be establishing a member care centre to assist.<\/p>\n<p style=\"font-weight: 400;\">\u201cWe have heard on countless occasions how difficult it is to get someone in the NCCU and so we are establishing a member care centre, staff that will be on the phones, social media, and other methods of communication, just waiting for you to call,\u201d James explained.<\/p>\n<p style=\"font-weight: 400;\">Furthermore, he stated that to improve the institution\u2019s excellent\u00a0member\u00a0services, plans are in place to develop a new branch, \u201ca virtual branch\u201d.<\/p>\n<p style=\"font-weight: 400;\">\u201cMany of us are busy, many of us do not have the time to stay in a line,\u201d he noted. \u201cWe need to enhance the services to develop our member experience from the comfort of their home, and so our aim is for the member to be able to do most of their transactions at the comfort of their home.\u201d<\/p>\n<p style=\"font-weight: 400;\">James added, \u201cWe are also seeking to create a drive-through service where you could access most of NCCU\u2019s services in the comfort of your vehicle.\u201d<\/p>\n<p style=\"font-weight: 400;\">He went on to state that the NCCU also plans to introduce a corporate branch for corporate members.<\/p>\n<p style=\"font-weight: 400;\">\u201cWe are not a bank, but our members have businesses too and we need to create the environment for our members to enhance their business life,\u201d James indicated.<\/p>\n<p style=\"font-weight: 400;\">He said the NCCU is also embarking on joint efforts with the cooperatives within the region.<\/p>\n<p style=\"font-weight: 400;\">\u201cWe are on a drive to cooperate with our sister credit unions within the region, so that services could be extended to all our members across the region, no matter where you are,\u201d he revealed.<\/p>\n<p style=\"font-weight: 400;\">The NCCU 13th AGM is being celebrated under the theme \u201cFacing the Future Together &#8230; Your Community Financial Partner.\u201d<\/p>\n<p>&nbsp;<\/p>\n<p>&#8212;<\/p>\n","protected":false},"excerpt":{"rendered":"President of the National Cooperative Credit Union (NCCU), Euan James said the institution will focus on four pillars to further improve its services. He made the disclosure while addressing the NCCU 13th Annual General Meeting held at the Goodwill Parish&#8230;","protected":false},"author":13,"featured_media":304647,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_cbd_carousel_blocks":"[]","footnotes":""},"categories":[18,77,235,9,14],"tags":[],"class_list":["post-304646","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business","category-homepage","category-homepage-carousel","category-news","category-regional"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Big upgrades in near future for NCCU - Dominica News Online<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/dominicanewsonline.com\/news\/homepage\/homepage-carousel\/big-upgrades-in-near-future-for-nccu\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Big upgrades in near future for NCCU - Dominica News Online\" \/>\n<meta property=\"og:description\" content=\"President of the National Cooperative Credit Union (NCCU), Euan James said the institution will focus on four pillars to further improve its services. 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