{"id":330974,"date":"2024-10-16T17:14:18","date_gmt":"2024-10-16T21:14:18","guid":{"rendered":"https:\/\/dominicanewsonline.com\/news\/?p=330974"},"modified":"2024-10-16T17:14:18","modified_gmt":"2024-10-16T21:14:18","slug":"the-dominica-hotel-and-tourism-association-wraps-up-two-day-customer-service-training","status":"publish","type":"post","link":"https:\/\/dominicanewsonline.com\/news\/homepage\/news\/the-dominica-hotel-and-tourism-association-wraps-up-two-day-customer-service-training\/","title":{"rendered":"The Dominica Hotel and Tourism Association wraps up two-day customer service training"},"content":{"rendered":"
\n

\"\"<\/span><\/p>\n

The Dominica Hotel and Tourism Association’s recent ACTalk training event, which took place on September 30 and October 1, was hailed as a success by the organization. Centered around the theme “Building Customer Relationships – The Foundation of Exceptional Service”, the two-day workshop attracted over 30 participants from various restaurants and hotels, creating a collaborative atmosphere aimed at improving customer service skills.<\/span><\/p>\n

The event featured notable speakers, including Ms. Ria Williams, Executive Vice President of the DHTA; Ms. Vanessa Prevost, General Manager of International Shopping Malls Ltd; and Mrs. Marisa Sabaroche-Jules, Operations Manager at Rosalie Bar Eco Resort & Spa. The training addressed key topics vital for providing excellent customer service, with interactive sessions covering:<\/p>\n

– Introduction to Customer Service
\n– Understanding Customer Needs
\n– Effective Communication Skills
\n– Building Rapport with Customers
\n– Handling Difficult Situations
\n– Creating a Service-Oriented Culture<\/p>\n

The practical nature of the training reportedly enabled participants to apply their skills in real-life situations, enhancing the overall learning experience. According to a statement by the DHTA, attendee feedback indicated that the training was valuable, with many reporting increased confidence in their ability to develop positive customer relationships.<\/p>\n

Ms. Ria Williams, Executive Vice President of DHTA stated, \u201cThe success of this training underscores our commitment to enhancing the quality of service in the tourism industry,\u201d<\/p>\n

\u201cBuilding strong customer relationships is essential for the growth and sustainability of our sector, and we are proud to provide opportunities for professional development,” she continued.
\n<\/span><\/p>\n

The DHTA continues to focus on empowering individuals in the hospitality and tourism sectors, striving to make exceptional service the norm across Dominica.<\/span><\/p>\n<\/div>\n

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Centered around the theme “Building Customer Relationships – The Foundation of Exceptional Service”,…","protected":false},"author":13,"featured_media":331048,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_cbd_carousel_blocks":"[]","footnotes":""},"categories":[235,9,20],"tags":[],"class_list":["post-330974","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-homepage-carousel","category-news","category-tourism-publicity"],"acf":[],"yoast_head":"\nThe Dominica Hotel and Tourism Association wraps up two-day customer service training - Dominica News Online<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/dominicanewsonline.com\/news\/homepage\/news\/the-dominica-hotel-and-tourism-association-wraps-up-two-day-customer-service-training\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"The Dominica Hotel and Tourism Association wraps up two-day customer service training - Dominica News Online\" \/>\n<meta property=\"og:description\" content=\"The Dominica Hotel and Tourism Association’s recent ACTalk training event, which took place on September 30 and October 1, was hailed as a success by the organization. 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