{"id":53898,"date":"2012-01-26T14:18:09","date_gmt":"2012-01-26T18:18:09","guid":{"rendered":"http:\/\/dominicanewsonline.com\/news\/?p=53898"},"modified":"2012-01-26T14:18:09","modified_gmt":"2012-01-26T18:18:09","slug":"dominicas-productivity-problem-acute-in-customer-service-judith-pestaina","status":"publish","type":"post","link":"https:\/\/dominicanewsonline.com\/news\/homepage\/news\/business\/dominicas-productivity-problem-acute-in-customer-service-judith-pestaina\/","title":{"rendered":"Dominica’s productivity problem acute in customer service – Judith Pestaina"},"content":{"rendered":"
\"\"<\/a>
Pestaina<\/figcaption><\/figure>\n

A professional who has worked in both the public and private sectors says Dominica\u2019s productivity problems are most acutely experienced in the area of customer service.<\/p>\n

Former permanent secretary Judith Pestaina, who is currently a hotelier, says efforts must be made to \u201cget people on board in terms of looking at what they need to do to be proactive, and to ensure that people are satisfied with the services they receive\u201d.<\/p>\n

Hotelier Pestaina\u2019s comments follow government Productivity Consultant Parry Bellot\u2019s assessment that 80 per cent of Dominica\u2019s public officers are not pulling their weight.<\/p>\n

She says while not able to point to any percentage figure in the case of the private sector, there is a problem that needs to be addressed.<\/p>\n

\u201cWe have a cultural problem in Dominica.\u00a0 If you are not challenged and if you are not proactive naturally or if people are not sitting on top of you, you tend to fall back,\u201d Pestaina said.<\/p>\n

She is urging individuals to decide whether they want to be professional at all levels or want to slack off.<\/p>\n

Pestaina says workers in the Nature Isle need to rethink their work ethic.<\/p>\n

\u201cAre we really giving our all and are we really performing at the levels we should, it\u2019s a fair question I think Dominicans should ask and be honest about,\u201d Pestaina who wears the political hat of leader of the Dominica Freedom Party, told Dominica News Online.<\/p>\n

Government Productivity Consultant Parry Bellot suggested at a news conference on Wednesday that the majority of the country\u2019s public servants are inefficient.<\/p>\n

According to Bellot 80 per cent of public officers fall into that category, an assessment he conceded was not based on any scientific survey or study.<\/p>\n

The Public Service Union (PSU) which represents the majority of public workers in the country, has denounced the figures being advanced by the Productivity Consultant.<\/p>\n

\u201cThat is not true, I don\u2019t know how he arrived at his figures,\u201d PSU General Secretary Thomas Letang told Dominica News Online.<\/p>\n","protected":false},"excerpt":{"rendered":"A professional who has worked in both the public and private sectors says Dominica\u2019s productivity problems are most acutely experienced in the area of customer service. 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