{"id":97226,"date":"2013-07-08T09:51:45","date_gmt":"2013-07-08T13:51:45","guid":{"rendered":"http:\/\/dominicanewsonline.com\/news\/?p=97226"},"modified":"2013-07-08T09:51:45","modified_gmt":"2013-07-08T13:51:45","slug":"business-life-viruses-that-prevent-organisational-change-part-ii","status":"publish","type":"post","link":"https:\/\/dominicanewsonline.com\/news\/homepage\/columns\/business-life\/business-life-viruses-that-prevent-organisational-change-part-ii\/","title":{"rendered":"BUSINESS &#038; LIFE: Viruses that Prevent Organisational Change \u2013 Part II"},"content":{"rendered":"<figure id=\"attachment_83298\" aria-describedby=\"caption-attachment-83298\" style=\"width: 160px\" class=\"wp-caption alignleft\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-83298\" alt=\"Dr. Valda Henry\" src=\"http:\/\/dominicanewsonline.com\/news\/wp-content\/uploads\/2013\/01\/valda-henry.jpg\" width=\"160\" height=\"240\" srcset=\"https:\/\/dominicanewsonline.com\/news\/wp-content\/uploads\/2013\/01\/valda-henry.jpg 160w, https:\/\/dominicanewsonline.com\/news\/wp-content\/uploads\/2013\/01\/valda-henry-100x150.jpg 100w\" sizes=\"auto, (max-width: 160px) 100vw, 160px\" \/><figcaption id=\"caption-attachment-83298\" class=\"wp-caption-text\">Dr. Valda Henry<\/figcaption><\/figure>\n<p>We congratulate Guiyave Restaurant and Patisserie on the occasion of its 32nd Anniversary and wish the management and staff God\u2019s continued blessings and many more years of success.\u00a0 We also extend congratulations to the Sisserou Singers for another fantastic production.\u00a0 Aunty Pearle and the Team, take another bow!<\/p>\n<p>We also want to encourage you to purchase your tickets if you have not yet done so for the play \u201cTruth Be Told\u201d staged by Gems Theatre from St. Vincent, which will be staged at the Arawak House of Culture on July 13 and 14 at 8pm.\u00a0\u00a0 Part proceeds go to the Cathedral Renovation.\u00a0 Tickets are available at Depex, Bishop\u2019s Office, Roseau Presbytery, VF Inc, Choices, Banana Tree Restaurant (aka Garage).\u00a0 It promises to be<\/p>\n<p>This week we continue our focus on viruses that, according to Ulrich et al, prevent\/hinder organizational change.\u00a0 In this article, we will examine eleven more.<\/p>\n<p>1.\u00a0\u00a0\u00a0 Show me the Results \u2013 The emphasis is on results at all or any costs, anywhere, anytime, anyhow with no process instituted.\u00a0 This often leads to employees taking unethical and in some cases illegal actions to obtain results.\u00a0 It may also lead to falsification of information to show results.\u00a0 Many of the scandals in the 1990\u2019s and 200s had elements of this, example, Barings and Enron.<br \/>\n2.\u00a0\u00a0\u00a0 Crisis Jumping \u2013 Companies act decisively during a crisis and wait for another crisis.\u00a0 One of the underlying causes of crisis is lack of process and procedure. Companies need to take time to institute them and also to do a post-mortem after every crisis to determine the lessons learnt and institute the new learning as part of the process.<br \/>\n3.\u00a0\u00a0\u00a0 Customer Antipathy \u2013 Thinking is inward oriented rather than geared towards the customer.\u00a0 A more customer-focused approach is recommended so that companies meet and exceed customers\u2019 expectations.\u00a0 This is also a factor in success.<br \/>\n4.\u00a0\u00a0\u00a0 Authority Ambiguity: Unclear on Accountability \u2013 The organizational structure is not well defined and employees are unclear whom they report to.\u00a0 In some cases employees report to two or more supervisors.\u00a0 This often creates confusion and chaos.<br \/>\n5.\u00a0\u00a0\u00a0 All Things to All People \u2013 There is no clear strategy consequently the company is trying to serve all segments of a market, instead of the critical ones, and invariably fails to meet the needs of many of the customers.\u00a0 As Michael Porter posits, strategy is about choice, and the choice made will determine the actions to be taken and not to be taken.<br \/>\n6.\u00a0\u00a0\u00a0 Flavour of the Month &#8211; Companies jump from program to program with no integrated initiatives, which often leads to cynicism by the employees of new initiatives as they know another will soon replace it, even without being fully completed.\u00a0 This is similar to trying to be all things to all people and also caused by not having a clear strategy.<br \/>\n7.\u00a0\u00a0\u00a0 Over Changed: Full Sponge &#8211; There are too many things going on and the company lacks the capacity to execute all effectively and this leads to burnout<br \/>\n8.\u00a0\u00a0\u00a0 Misalignment: Disjointed Actions \u2013 A lack of strategic focus, hence employees do not see how their work fits into the big picture.\u00a0 This often leads to disengagement, dissatisfaction, declining productivity and poor financial results.<br \/>\n9.\u00a0\u00a0\u00a0 Compliant Deflector \u2013 Over-Obedient \u2013 Employees wait to do what they are told, taking no responsibility so that if the action fails, they are not held accountable.<br \/>\n10.\u00a0\u00a0\u00a0 Process Mania \u2013 The emphasis is on process with little attention to results and outcomes.\u00a0 This is the opposite of \u201cShow me the Results.\u201d\u00a0 It is evident that one needs to balance the two; the focus on results must be accompanied by process so that employees function within the systems and values of the organisation<br \/>\n11.\u00a0\u00a0\u00a0 Kill the Messenger \u2013 Bad news is not shared, so not only is the messenger killed, the message also dies.\u00a0 This is a symptom of a company in denial, and this means that the company will not take corrective action as it does not want employees to know the bad news and will eventually fail.\u00a0 This is like an \u201costrich with its head in the sand\u201d for employees know more than management thinks they know and they are often the first to recognize when a company is doing badly.\u00a0 As I wrote in the article on Authentic Leadership, management needs to share the bad news, (as well as the good news) with employees and they will often be surprised by the actions employees will take to address the situation.<\/p>\n<p>In last week\u2019s comments, there were a few calls for the inclusion of \u201cDominica Time\u201d as a virus, since the focus was on viruses identified by Ulrich et al, and this was not mentioned, I could not and have not included it.\u00a0 I do concur that this is a virus and admit one I suffer from!\u00a0 I am working on it!!!\u00a0 It would be good to look at some common HR viruses in Dominica or the Caribbean, so I invite you to include those common HR viruses in your comments and I will do an article on it.<\/p>\n<p>Next week, we look at the last set of Organisational Viruses identified by Ulrich et al.<\/p>\n<p>Until We Meet Again, May God Continue to Keep Us in the Palm of His Hands.<\/p>\n<p><em><strong>Valda Frederica Henry, VF Inc.\u2019s CEO and Principal Trainer is a Chartered Financial Analyst (CFA), Certified Global Professional in Human Resources (GPHR), Certified Myers Briggs Type Indicator (MBTI) Practitioner, holds a PhD in Industrial Relations &amp; Business, a Masters in Business Administration and a BSc Management Studies.\u00a0<\/strong><\/em><\/p>\n<p><em><strong>VF Inc. is a Human Resource &amp; Finance Consultancy firm with a Training and Recruitment arm, and the producer and host of a live TV program \u201cThe Cutting Edge of Business\u201d.<\/strong><\/em><\/p>\n","protected":false},"excerpt":{"rendered":"We congratulate Guiyave Restaurant and Patisserie on the occasion of its 32nd Anniversary and wish the management and staff God\u2019s continued blessings and many more years of success.\u00a0 We also extend congratulations to the Sisserou Singers for another fantastic production.\u00a0&#8230;","protected":false},"author":16,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_cbd_carousel_blocks":"[]","footnotes":""},"categories":[89],"tags":[],"class_list":["post-97226","post","type-post","status-publish","format-standard","hentry","category-business-life"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>BUSINESS &amp; 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