BUSINESS BYTE: Flow Customers get more convenient new features with latest release of MyFlow App

The Customer self-care app from Flow, MyFlow was recently re-launched with several new features that make it even easier to use and more convenient for customers.

The newly refreshed app will be much more useful and convenient for customers. C&W’s SVP Customer Experience, Alvin Stokes said “It’s everything customers need right now and have been asking for – more features and more convenience – which allows them to control their own experience. The MyFlow app now has an easier log-in process and offers customers simple ways to pay their bills, view balances, top up and activate add-on combo plans all from the device in the palm of their hands.”

“This version of the MyFlow app also gives customers direct access to self-service options, for example, activating TV and mobile add-ons as well as offering handy solutions to easily solve service issues like remotely re-setting cable modems and set top boxes. Our customers are now more tech savvy than ever, and if they can resolve an issue themselves or even add a new service without having to go through an agent, that’s more than likely the option they’d prefer,” Stokes also said.

As Flow continues to improve its customers’ experience, they have also made enhancements to their Customer Care calling platform. The updates now make it easier for customers to pay bills, report service interruptions, set up credit card payments, receive outage updates and even send credit to their family and friends.  Customers can follow the simple prompts to action all of the above services directly from the automated caller platform.

The MyFlow app is available in all 15 Flow markets and can be downloaded from the Apple or Play Stores.  To download the MyFlow app, click here or visit www.discoverflow.co .

Customers who may still need to reach a customer care agent can do so by calling: 1 800 804 2994.

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3 Comments

  1. Annon
    June 5, 2018

    Flow we don’t want app we need our unused data to flow forward to the next month Please, not lost.

  2. ?????????
    June 4, 2018

    Can I get to know Mr. Flow when you are going to give me my wifi and Cable TV as you have taken over from Marpin. I am not interested in No Myflow App, I need my internet please. You are doing the apps and things that will get you more money in the fast possible time. I need my wifi and my cable TV please as I am home and need to access both.

    Thanks for consideration and need some feedback … When??

  3. June 4, 2018

    Just wondering how it’s possible to pay my bill on this app? Does it accept PayPal or a credit card? Would be handy to be able to pay from home instead of having to go into town and stand in line to pay. Thanks

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