Passengers of interCaribbean Airways have been experiencing significant disruptions, including delays, cancellations, and being stranded in airports.
However, the founder and chairman of the airline, Lyndon Gardiner, has personally taken action to address the issue.
Travelers all over the Caribbean, including Dominica, have been expressing frustration and outrage over the delays of InterCaribbean Airways flights to and from their destinations
In an interview with Barbados TODAY, Gardiner expressed regret for the inconvenience caused and asked for patience as the company works to rectify the problem.
He announced the deployment of an additional aircraft to bring flights back on schedule and assured customers that measures are being taken to improve operations.
One of the primary challenges faced by the airline has been staffing issues, which have resulted in delays and cancellations.
To address the issue, Gardiner traveled to Barbados to meet with the ground handler responsible for staffing at the Grantley Adams International Airport.
He outlined several steps that have already been taken to mitigate the disruptions and improve operations, including bringing in additional flight crew and implementing changes to handle delays more effectively.
Gardiner extended an apology and assured customers that all measures would be in place by mid-August.
He encouraged customers to have faith in interCaribbean Airways to resolve the issues and ensure smoother travel in the future.
As part of its effort to improve customer experience, the airline is overhauling its communication system and plans to implement a real-time information system to keep passengers informed about their flights.
With these steps underway, interCaribbean Airways aims to regain the trust of its passengers and restore its reputation as a reliable and efficient airline.
In answer to Croms, the answer is simple – passengers are NOT compensated. InterCaribbean believes that if it uses weather as the excuse to cancel a flight, it has no obligation to compensate stranded passengers. But what if they lie about the weather being the cause of the cancellation, as happened to us recently? And what if the Chair and/ or CEO refuse to engage in email dialogue? Sadly these are the depths to which InterCaribbean has descended.
LIAT used to promise all kind of things, so does the CM of Dominica. As it turned out, promises are a comfort for a fool. This is more true in our country than anywhere on the globe. Hungry red ants like it so!
Not just that. the ground handlers show absolutely NO empathy.. they need to be taught proper customer service.
How are passengers being compensated for the inconveniences experience?
Vouchers for food which Costa more tHan the food. So you still have to pay for it. Happened to me in Barbados.
The primary focus and concern about these corporate organisation is to make optimal profits. The comfort/well-being of the customers is secondary.
It’s always better to be thorough and take a title longer to do things right than to be hasty and lose people’s trust in you to do the right thing.
Remember this: TRUST is fragile, don’t break it, once broken it will never come back in its original shape.