Passengers of interCaribbean Airways have been experiencing significant disruptions, including delays, cancellations, and being stranded in airports.
However, the founder and chairman of the airline, Lyndon Gardiner, has personally taken action to address the issue.
Travelers all over the Caribbean, including Dominica, have been expressing frustration and outrage over the delays of InterCaribbean Airways flights to and from their destinations
In an interview with Barbados TODAY, Gardiner expressed regret for the inconvenience caused and asked for patience as the company works to rectify the problem.
He announced the deployment of an additional aircraft to bring flights back on schedule and assured customers that measures are being taken to improve operations.
One of the primary challenges faced by the airline has been staffing issues, which have resulted in delays and cancellations.
To address the issue, Gardiner traveled to Barbados to meet with the ground handler responsible for staffing at the Grantley Adams International Airport.
He outlined several steps that have already been taken to mitigate the disruptions and improve operations, including bringing in additional flight crew and implementing changes to handle delays more effectively.
Gardiner extended an apology and assured customers that all measures would be in place by mid-August.
He encouraged customers to have faith in interCaribbean Airways to resolve the issues and ensure smoother travel in the future.
As part of its effort to improve customer experience, the airline is overhauling its communication system and plans to implement a real-time information system to keep passengers informed about their flights.
With these steps underway, interCaribbean Airways aims to regain the trust of its passengers and restore its reputation as a reliable and efficient airline.