DOMLEC writes to customers regarding breach of social distancing protocol

Dear customers good day,


I want to reach out to assure you that DOMLEC remains committed to ensuring that all our customers have safe access to our offices to pay their bills or purchase power in full compliance with the guidelines issued by the Health Authorities.  You are well aware that for some weeks now, we have facilitated this through controlled access to our offices in keeping with the social distancing recommended by the Authorities as well as the provision of hand sanitizing made available for every customer on entrance into the offices.

Regrettably, the social distancing protocols outside of the office were breached on the morning of Monday April 6, which led to the closure of the offices to bring the situation under control.

The company is currently reviewing options which will enable you to be served at our offices without compromising your own health and safety, that of our staff, as well as other customers.

We will communicate with you as soon as these arrangements are finalized.  We encourage you to cooperate with us and adhere to these requirements as we all collaborate to minimize the spread of this dreaded virus within our community.

Thanks in advance for your support and understanding.


Paul Moses Commercial Manager at Dominica Electricity Services Ltd.

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  1. Sa Kway Toneh
    April 8, 2020

    Ok so first DOMLEC said so disconnections and then changed their minds. So that gives us a license to misbehave? We too dam unmannerly in Dominica plain and simple. Too many of us want to reach the line today and leave yesterday.

    As for online, so dam long online services are available to us and some of us will not make use of these services – because we love to socialize in those lines. Well voi la, we have to rethink this now. Not every one will be able to go online but for those of us who can, we have nothing to lose.

    We love to beat up on DOMLEC but we can make a difference too. I am sure if the lines we long to the bayfront and customers just exercised patience, those lines would move ahead smoothly.

    And no, I am neither an employee nor a shareholder of DOMLEC. I am just an ordinary customer with pay as you go who utilize the online service for many years now.

  2. Kerry Shillingford
    April 8, 2020

    Tutorials for online payment should help. Everyone should know somebody who would be able to paytheir bills online.

  3. Pawol Sot
    April 8, 2020

    Mr. Paul Moses, it was incumbent of you and the company you represent, Domlec, to prevent this kind of occurrence. You had to take the initiative and practice prevention rather than damage control. Domlec is owned by shareholders and so we know how much profit this company makes. Your company should have had a clear plan which does not include the greedy threat of disconnection. You created chaos!! With the limited pace offered outside your office, how would you organize social distancing? The line would be on bay front with everyone six feet apart!! Your duty was to reduce stress and anxiety in such a situation by allowing people time to pay their bills, waiving late fees and deferring disconnections!! ‘Social distancing protocols were breached’!! Really! People are asked to stay home. Social isolation and possible quarantine. Do you expect people to stay home without any amenities? This is not an unexpected natural disaster. We could have planned ahead. Fix it!!

    Well-loved. Like or Dislike: Thumb up 25 Thumb down 0
    • Da Girl
      April 8, 2020

      I fully endorse this post. The responsibility was on Domlec to make provisions to ensure that the social distancing protocol was followed. Furthermore, how can you threaten disconnection at a time like this with people working less hours or losing jobs etc.? I think the government needs to step in to regulate this. Allow at least a two-week period for payment and facilitate more online payments or other means. Cheque boxes outside or whatever-think of something. Wicked souls.

      Well-loved. Like or Dislike: Thumb up 9 Thumb down 0
  4. Ann-Marie
    April 7, 2020

    Not when I have children to continue classes online

    Well-loved. Like or Dislike: Thumb up 5 Thumb down 0
  5. Zandoli
    April 7, 2020

    Why isn’t Domlec doing what it takes to allow their customers to conduct business without having to come into their office. The same goes for Flow and other services providers.
    To get anything done in DA one has to waste an entire day walking up and down Roseau from one office to the next.
    We need to be more efficient in how we conduct business in Dominica.

    Well-loved. Like or Dislike: Thumb up 7 Thumb down 0
  6. Agathine Scotland
    April 7, 2020

    Domlec you guys should know better! You should have planned a better strategy! You know our people don’t follow instructions and you guys are not reliable at restoring electricity in a timely manner! The people don’t trust you all. This should never have happened. People should not be putting their lives at risk to pay a bill! Ridiculous!

    Well-loved. Like or Dislike: Thumb up 7 Thumb down 0
  7. Fred
    April 7, 2020

    Are you still threatening to cut people off ? Or could you have just a little bit of compassion given the circumstances we are in ?

    Well-loved. Like or Dislike: Thumb up 25 Thumb down 4
    • Dominican
      April 7, 2020

      Could people have compassion for others….. All you gotta do is just space out, what is so difficult about that? Don’t blame it on the situation when other countries can space out… Dominicans are just too stubborn

      Well-loved. Like or Dislike: Thumb up 17 Thumb down 5
      • Ti Garcon
        April 7, 2020

        @Dominican is nonsense you talking. DOMLEC said they won’t cut off nobody this monthend, now they saying they’ll cut you off if you dou pay. That’s some two faced B.S. and i can’t believe people find no one should call them out on it.
        Skerrit even saying ‘best your light cut, than your life cut’ boy what nonsense that. Allu want people to be in darkness for 5 more weeks?
        In Grenada they reduce de light bill 20% and no disconnections this month, same with other OECS countries. But in Dominica they want people come pay, full price and still making varie.
        And Lime and Digi doing marjee too; they can’t postpone bills for the duration of these curfews? Everybody suffering but they ou’sha for people lil money. But I want to know how they expect people to stay indoors for another two weeks without no light, data or phone. I not even asking about what will happen when people not seeing were their next meal is coming.

        Well-loved. Like or Dislike: Thumb up 27 Thumb down 3
        • spirit
          April 7, 2020

          we stayed without power and internet for months after Maria. Thought we had learned that we could survive without all them things?

          Hot debate. What do you think? Thumb up 5 Thumb down 12
          • m
            April 7, 2020

            So because we stayed months without power its ok for Domlec to cut people? At least during those months we could move about. Tell me that is the same as being on lockdown with no electricity or water…bull….

            Well-loved. Like or Dislike: Thumb up 10 Thumb down 0
          • Ti Garcon
            April 7, 2020

            Was there any time during Maria were people were forced indoors? The limited curfew they had was during the night, and didn’t limit business or movement during the day. Even if you didnt have light during Maria in every community had multiple people with a generator so you could charge your phone, buy your ice or listen to news. People were SOCIALIZING and checking their sin.
            No internet but people could get data as early as October- are you even living in Dominica? The entire east coast doesn’t have Wi-Fi access, up til now, its all phone data.
            This is a totally different situation to Maria, dont compare the two.

            Well-loved. Like or Dislike: Thumb up 8 Thumb down 0
        • Rick
          April 7, 2020

          @Ti Garcon All this does not explain why Dominicans are not able to build a proper waiting line and keep a distance of 6 to 9 feet between each other. There is no problem with people coming to DOMLEC, there is a problem with their behaviour.

        • The Truth Be Told
          April 7, 2020

          All persons need to do is follow in a line 6ft apart. Most persons behave like children as though they do not understand what is happening worldwide. Take your time stand 6ft from the other person in front of you. Crowds stocking up no good . Is this too hard to understand? Stubbornness not good could cost your life or your family. This is a highly contagious virus & u could bring it home to your family & loved ones then u will blame someone else. Please be obedient, follow intructions. U do not want to contract COVID? Right then obey. Put on your mask for yourself & other persons who u will be in contact with. Keep away from others 6 ft. Read the news so u can get a grasp of what is happening. If u have nothing to do then stay home. This is serious matter. Hope u understand. Don’t blame anyone. We are in the world. What affects others affect us too. Lastly stop hating, blaming have a heart no blue, green, white, black. We all in this together. Jehovah world not ours.

      • derp
        April 7, 2020

        people just too stubborn imagine certain places have markers on the ground where to stand and yet you seeing people sticking up together or trying to cut inline

      • Efficacious
        April 8, 2020

        At time and hardship we all need to cooperate to ensure things run smoothly.Where is the law in dominica,some one disturbing the peace should be put away,no ifs or buts.making it worst for others

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