Below is a statement from the Minister for Foreign Affairs, International Business, Trade and Energy on the occasion of World Consumer Rights Day, .Dr. Vince Henderson.
Podcast: Play in new window | Download
Subscribe: RSS
Disclaimer: The comments posted do not necessarily reflect the views of
DominicaNewsOnline.com and its parent company or any individual staff member.
All comments are posted subject to approval by DominicaNewsOnline.com. We never
censor based on political or ideological points of view, but we do try to maintain
a sensible balance between free speech and responsible moderating.
We will delete comments that:
- contain any material which violates or infringes the rights of any person, are defamatory or harassing or are purely ad hominem attacks
- a reasonable person would consider abusive or profane
- contain material which violates or encourages others to violate any applicable law
- promote prejudice or prejudicial hatred of any kind
- refer to people arrested or charged with a crime as though they had been found guilty
- contain links to "chain letters", pornographic or obscene movies or graphic images
- are off-topic and/or excessively long
See our full comment/user policy/agreement.
Whist this years theme is “Empowering Consumers Through Clean Energy Transitions” consumer rights cover a broader field.
At the end of the day consumers are customers and the following quote is relevant.
WHAT IS A CUSTOMER
A customer is the most important person in our business. He is not dependent upon us, we are dependent upon him. He is not an interruption to our work, but the purpose of it. A customer is a flesh and blood human being complete with biases, prejudices and emotions. A customer is not someone to argue with or match your wits against: no one ever won an argument with a customer. A customer is a person who brings to us his wants. Our task is to handle them profitably, both to him and to ourselves.
Many businesses in Dominica dread hearing from me. That is because I bring their failings to directly the manager’s attention, rather than voicing it down at the rum shop. In the process they wrongly interpret my concern for a complaint.