Below is a statement from the Minister for Foreign Affairs, International Business, Trade and Energy on the occasion of World Consumer Rights Day, .Dr. Vince Henderson.
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Whist this years theme is “Empowering Consumers Through Clean Energy Transitions” consumer rights cover a broader field.
At the end of the day consumers are customers and the following quote is relevant.
WHAT IS A CUSTOMER
A customer is the most important person in our business. He is not dependent upon us, we are dependent upon him. He is not an interruption to our work, but the purpose of it. A customer is a flesh and blood human being complete with biases, prejudices and emotions. A customer is not someone to argue with or match your wits against: no one ever won an argument with a customer. A customer is a person who brings to us his wants. Our task is to handle them profitably, both to him and to ourselves.
Many businesses in Dominica dread hearing from me. That is because I bring their failings to directly the manager’s attention, rather than voicing it down at the rum shop. In the process they wrongly interpret my concern for a complaint.