LIME, Digicel working to restore full service 

LimeDigicelDominica’s two telecommunication companies have reported that they are working hard to restore full service to its customers.

LIME and Digicel phone service was affected by Tropical Storm Erika. A number of Digicel customers reported being completely without service on the day of the storm.

Digicel issued a statement on August 28, stating that the majority of cell sites are back up in Roseau and surrounding areas.

According to press release issued by Digicel, technical crews are working around the clock to get the remaining sites up.

“The delay in accessing some of the remote areas is due to some roads being impassable – however Digicel Technical Teams from neighbouring St. Lucia are currently making their way to Dominica via boat to assist their colleagues there,” the release stated.

It added that on the Digicel Play side, the TV and Broadband service is back up and running though some areas that are still without electricity are, as a result, also without access to Digicel Play services.

LIME’s General Manager Jeffrey Baptiste urged tolerance in the situation, assuring that the company is doing all it can to restore full service.

Baptiste said that major fiber link was damaged when the Roseau River overflowed its banks.

“We are impacted by external forces and you would have seen the devastation from the Roseau River impacting the west bridge and that would have cost us some significant issues because we have a significant piece of our network running alongside the west bridge. A major fiber link was washed away as a result of the overflowing of the Roseau River and so this is what we are working on.”

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  1. Anthony
    August 29, 2015

    My girlfriend lives in petite savann.noreen fountain.i haven’t heard anything from her in 3 days.any body knows her where abouts?I’m in the uk.would appreciate any news.

  2. Denis Cooke
    August 29, 2015

    My prayers and well wishes go out to everyone. I wish everyone the best.
    Here in New York, the telecom company Boss Revolution is offering everyone on their network, free calls to Dominica through Sunday. What will Lime and Digicel offer to Dominicans, their friends, and families, at home, as they try to reach out to others outside.

  3. Vanessa Shaw
    August 29, 2015

    Like to know if my auntie Cynthia Shaw is ok , she lives in Canefield, we are in the UK and we are worried.

  4. Lili Dee
    August 29, 2015

    My boyfriend and his family live in castle bruce. Is there any information for that area, this is the third day, I’m very worried.

  5. Nickie
    August 29, 2015

    Is there another way to see if our families are ok?? Families here in USA are very worried, is there a way u can shed some light on this? Please?

  6. Stuck inside
    August 28, 2015

    Digiplay what’s going on with morne Daniel…. I can see my neighbors watching tv thru my window and it’s driving me crazy.

  7. Shawn Brudey
    August 28, 2015

    Concerned about my family in Portsmouth unable to get a hold of them.
    Do you have any information about that part of the Island?

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