Foreign company Clear Harbor is reporting an unacceptable level of delinquency on the part of some of its staff at its Dominica business and has warned that it could suffer from a drop in the volume of contracted work given to the company.
Its management has officially complained to the Dominica government about what they say is a high level of delinquency and inefficiency among its staff.
Clear Habor employs several hundreds of locals.
Prime Minister Roosevelt Skerrit says he has been made aware by the company’s management that it is dissatisfied with the existing delinquency situation.
“About two years ago I visited the USA along with the owners of Clear Habour with a view to creating more jobs for the dozens of young people who leave our schools on an annual basis. We were able to negotiate with Clear Habour to increase the jobs from 535 to 786,” the prime minister said.
“There has been a commitment by Clear Habor to increase the jobs from 786 to 1000 and to take it from 1000 to 1500. The lowest salary paid is about $1676 with the opportunity to increase that by overtime. But I got a call saying that the company is being affected by the high level of delinquency and inefficiency,” PM Skerrit confirmed.
A recent example, he said, was last Saturday’s official opening parade of Dominica’s 2012 Carnival, when Clear Habor is reported to have recorded 36 per cent absenteeism.
“The operation is that the contracted company in the US has the ability to monitor the operations throughout the day and they do so every fifteen minutes. They were able to capture that high level of delinquency and they are now saying to Clear Habour that they will have to cut back on the volume of work given to them. We can understand the implications,” The Dominican leader said.
He paid a visit to Clear Harbour on Wednesday in an effort to address the concerns raised by the company.
#1 all jobs are stressful, even prostitution! clear harbor is a great experience, it prepares u for another job anywhere else.. dats the good part of it, but sometimes it feels like complete slavery, although we are getting paid..yes!! but our personal lives are placed on hold. to those of u who are saying that we are lazy, go down to canefield, not even bridgevine and u all will know exactly how we feel!!! customers shouting after u, tellin u things, if u are not strong u wld even cry or break a **** pc! i am not sayin that these other agents should skip work in other to go sewo, i mean jus to listen to songs u hear everyday, i mean c’mon man…gonna let we the hard workers pay for it!! if u dont wanna work, resign and let someone else get the opportunity!!
i understand i have the same job i work with cruise line passengers but i see you are one that take your job very seriously so i will tell you what to do to overcome this that’s what i do. please don’t take what the costumer is telling you personally firstly they don’t know you so. secondly put your self in their position. maybe you would do the same or even worst and it is not about you they are mad at the company not you they do not know you ok
OK. ENOUGH TALKING. I PRESENTLY HAVE A JOB AND I LOOKING FOR ANOTHER JOB BECAUSE THAT IS THE WAY I AM GOING TO REACH MY GOAL BY WORKING HARD AND BEING EFFICIENT IN MY WORK. GTOD HELP THOSE WHO HELP THEMSELVES.
I WANT TO KNOW IF CLEAR HARBOR TAKING PART TIME WORKERS. CAN WORK THE NIGHT SHIFT AND ON WEEKENDS.
THOSE YOUNG EMPLOYEES AT CLEAR HARBOR DON’T REALISE THE IMPORTANCE OF WORK. WE HAVE TO BE GRATEFUL FOR THE WORK GOD PROVIDE US WITH. THE SAME PEOPLE THAT SAYING DOMINICA HARD ARE THE ONES THAT ARE BEING LAZY.
WAKE UP PEOPLE: WHEN U SEE THOSE PEOPLE COMING FROM ENGLAND AND BUILDING THEIR BIG HOUSES IN DOMINICA. WHAT YOU THINK THEY DID? SOME OF THEM HAD TWO WORK TWO TO THREE JOBS, WALK IN SNOW AND RAIN EVERYDAY TO GET TO WORK.
WHY ARE WE COMPLAINING NOW? WHY CANT WE SEE BEYOND THE HARD WORK AND LATE HOURS AND START SECURING OUR FUTURE WHILE ITS EARLY.
THINK ABOUT IT!
when you seat in it you talk
The workers at Clear Harbor just have to be concious of their jobs, the country depends on them to be serious and not delinquent, in that way they will get more business and customers. Its time for us to raise our standard, raise it boldly and answer to our duty’s call.
Ryan,
I just wanted to tell you that you seem like a very intelligent man and I couldn’t agree with you more. If you don’t already, you sound like you’d make a great employee and leader.
do you know CH management team have a part to play in the doctors being blamed for giving out too many sick leave? Do you know that they want you to bring in a medical record/certificate if you miss a day of work?are the girls suppose to go to the dr for a medical certificate when they suffer from colic?
what should be talked about is the conditions that we work in and ridiculous rules that they have. Do you know that we have to ask PERMISSION to got to the bathroom? And even wen we do, it is DEDUCTED from our PAY? how is it that the offices in states are closed on their holidays and we are at work and we still have to work on OUR holidyas? dont we have families too? dont we have culture too? is it ok to work over time hours and not get paid for it? wht the PM needs to do next time he visits CH is to walk the floor and ask the employess a few questions about the way that we are treated and not go the management office and let them tell him their side of the story. he needs to her our voices cause we are the ones holding this company. without us there will be nothing to manage
of cause on my job i need to ask to go to the bathroom it is the American way of the job get use to it they need to know where you are if they need you you are on their time you get paid for it so work for it
sorry but why they deduct it is because you take more than quarter of an hour
You know what… IF your not a CH employee or a past employee i dont think you should really be commenting on this since you have not felt what it feels like to be employed in clear harbor..As the saying goes.. you wont feel the heat untill u get into the kitchen… I do not agree with persons skipping work to go opening of carnival and other activities but i do understand why they do what they do…
True!
like clear habor employees smart enough to see they’re wrong on this point! yeah your comment proves that you gus are worst than kids and need you hands held. poor babies its so miserable to get a paycheck every two weeks and have income stability. ROLL EYES… ‘See your name Lacoste princess’, doh ever save all you money for when Clear harbor get tired of your behinds. Just keeping on bying brand and living above all you means taking out loans and buying 600.00 dollar phone…. Ballers on a budget…..black folks are funny
WTH! I hope YOU saving ur money and not spending it on unecessary things! and BTW, we can afford to buy our 600.00 phone….DAT U VEX ABT?
z….. it people like you that making this country as it is and when it get real f**k up I will want to hear what you have to say
WELL LIKE I ALWAYS SAY PEOPLE WANT A JOB BEG
FOR IT THEN WHEN THEY GET IT IS LIKE THEY ARE THEIR OWN BOSS WHY CANT WE HAVE A JOD AND
GIVE OUR BOSSES A HONEST DAY WORK FOR DOING
US A FAVOUR AND GIVING US A JOB.EVEN GOVERNMENT WORKERS GET TO WORK 1HOUR LATE TAKE 1 1/2 HOURS FOR LUNCH THEN GOE OF 1/2HR.
EARLY MY PEOPLE NEED TO GROW UP AND WORK
CAUSE THAT THE ONLY WAY CAN BE LEADERS OF OUR OWN BUSSINESS. THANK YOU.
I’ve experienced the CH Dominica environment and I saw a large number of employees standing around while there were others who were working diligently. I think if you’re one of the hard workers then this probably wasn’t focused toward you. The article said there was a 36% absenteeism, which means at least 64% of the employees chose to do the right thing. I would hope you were part of the 64%.
lol I would have fired those employees that failed to report to work and went Opening of Carnival without blinking an eye.
Lazy those ****** people lazy. Sitting behind a computer talking to customers that’s all the job requires you to do and not even that you all doing right lol. FIRE THEM!!! Lots of Dominicans in line to take up the vacancies.
Twice, maybe u should try working at clear harbor for one day! Talking bout all the job requires is to seat behind a computer and talk, When u have to worry about things like AHT, Repeats, Transfers, Wrap and hold, When u have sups and managers breathing down ur neck, I dont think will still say all we do is seat and talk, Yes, we are sitting down all day but we still do ALOT of hard work, U probably would not last one hour inside of CLH, u aint in the kitchen so keep yo mouth shut!
please people do your jobs you know dealing with costumers is not a easy job but you chose it no one force you so please do it and don’t complain. i have a job just like your i can understand. i work with millions of cruise passengers with their hundreds of problem so i know. and i cant say i am not going to work because today is my birthday much less to go to party. do your jobs because one day it wont be there and you will miss it ok one love
Welcome to the workforce. I haven’t had a job that didn’t expect you to perform. If it was easy, anyone could do it. (from the kitchen)
I know some ppl who take advantage if the system …….
Is it true that clear harbor’s basic wage is no less than $1600.00 a month. This is such a lie. Some of us working there for over five years to be exact and our month pay is $1500 plus. So this is just a blaytant lie. The managers are very crucial for giving the public one side of the story there is two sided to every story and if your brain operating well you would know don;t jump to conclusions too quickly. Do you all know that some people left clear harbor to go and plant fig and dasheen because they can’t deal with the lack of professionalism and the peter paying for paul and the prejudices as well. Those of you who have not worked their please KEEP YOUR MOUTH”S SHUT WHY? BEcause you don’t know crap about what is going on inside you have to ask to go to the bathroom like you in pre school. When your managers allowing you to work on carnival monday half dressed just because its carnival the sense of respect needed in that environment will never work because there is a conflict of iterest… Work is work am not saying it should not have benefits or time to free up but that is stretching the joke. There even has times when the manager uses bad language on the floor because of anger where is the maturity and its true they don;t care about the agents. They have this thing called empathy that is just a put on to get what they want, so people you have to be in the kitchen to know how hot it gets in here.
so why don’t you leave, if it is so bad?
i would like to know how many of u work in the us to know that americans work on holidays and weekends.. i am employed at clear harbor and the customers tell u that today is a holiday..americans get thanksgiving and christmas and even more holidays. so dont come with all u crap americans dont get holiday. the centers in america close on their holidays and we open. we work on their holidays and our holidays. not even our independence and the americans get july 4th off..dominicans thats is the donkey.. so the people who dont know how it is shut up; we grateful for the job but they are just wicked. grenada get their holidays we dont..
we have bad weather. we under huricane warning wind blowing trees falling down we inside clear harbor. grenada under hurrican watch they close. what the hell..them ass managers saying they cant send people home.. the managers inside clear are the worst..they dont care about the agents.. all they care about is the money.. they dont treat people right so people will always do what they have to do.. if u sick and u want to go home they have to tell u no u cant go. if they not seeing u cant make it again thats when they tell u can go.. so it feel like a prison just that u getting paid..
so them stupid dominicans that dont know sqat hush all u mouth.. skerrit more ass than ch to listen to their lies.. the lowest wage is 1600.. it look like he have to give us the bal to make the 1600 because i know i not getting a 1600.. or it look like i have to sue somebody for the rest of my money..
yes the number of person is high but they have to treat people better.. as my hr teacher said when i was at college a happy workforce means high productivity.. hr do u know that.. u sure behave like u dont know that..
you are so wrong. who ever you are, PEOPLE WORK during the holidays in the states, all providers such as Comcast, AT&T, Gas stations, Walmart, Airlines,hospitals,police and much more. Yes a majority are home during the holidays, because they work in the “normal” monday to friday and so on. You need to learn something before you talk. In countries such as Antigua, Virgin Islands, Pr, and St.Marteen which are in the caribbean places DO WORK!!! Jewellery Stores, Super Markets, Gas Stations are OPEN!!!
Dominicans really need to grow up and get in line with the rest of the world.
I am starting to feel ashamed of my nationality now. You guys are EMBARRASSING!!
I just have to laugh at this one. Sure, all of America closes down on holidays. Does that even make sense???? Sure. There are many businesses that do close. The large majority do not. I have to agree with everyone else and say that if the position/environment/j.o.b. doesn’t work for you, quit.
SEND THEM PEOPLE AT THERE HOME IF IS SLACK THEY PLAYING SLACK, OPEN MORE POSITION FOR PEOPLE WHO SEARCHING FOR WHEN IS ALL. PROBLEM SOLVE. SO WHAT IS GOING TO HAPPEN WHEN CARNIVAL COME NOW, THEY WILL STRIKE MAN. STUPES
AND WHAT SKILLS DID THIS WOMAN LEARN FROM CLEAR HARBOR TO BRING STATESIDE? HOW TO ANSWER PHONES? THAT IS YOUR BIGGEST ASPIRATIONS? AND BEING IN THE STATES HAVE YOU NOT YET LEARNED TO MAKE A POINT WITHOUT ISSUING AN INSULT LIKE”STUPID PEOPLE” ETC ETC? THAT’S WHY YOU’RE AT A CALL CENTER! GREAT JOB! YEAH FOR YOU! DOMINICANS FIGHT THE ASSIMILATION OF THE AMERICAN LIFESTYLE IN YOUR CULTURE!WHAT DOES BUYING A BLACKBERRY HAVE TO DO WITH TERRIBLE WORK CONDITIONS? DOMINICANS REGAIN YOUR PRIDE! GET BACK TO YOUR LAND AND YOUR SMALL BUSINESSES AND LET NO BODY FORCE YOU TO DO WHAT YOU DON’T WANT BECAUSE YOUR COUNTRY IS SMALL!IF AMERICANS WERE TO KNOW ABOUT THESE CONDITIONS AND YOUR RATE OF PAY FOR DOING THE SAME WORK COMCAST WOULD GET A LOT OF NEGATIVE BACKLASH! AND FOR THE PERSON WHO HAS A PROBLEM WITH ME TYPING IN ALL CAPS:DON’T READ IT! I AM FREE TO TYPE AS I LIKE!
are you serious? with what are we going to regain our land? do you intend on going to plant dasheen and fig instead of answering phones and being customer service certified while learning to troubleshoot internet and cable? the woman’s biggest aspiration is most likely to be a provider and a supporter of our socio-economic situation.
Well said.
A number of CH’S employees are young college drop outs or mere high school graduates. there are some of this kind who know the importance of having a job, are disciplined and are generally responsible. But others are just making a game of everything life offers. I suggest that management observe the slackers very closely. There are many people who complain about not having new shoes while others around have no feet.
geez people …how small minded can we be ? every work place has its woes …why should clear be any different..yes we have to work our asses of for our money ..get cursed out by the americans , get called all sorts of names but hey at the enD Of the day fortnight is always nearby …yes managers are always on our backs , but hey evrybody have ther ass to watch …is true the managers seat whole day and dont do shit just stay on phone and pound beff whilst agents do all the work and not get recognisance but at the end of it all people we all have responsibilities , we have bills to pay , clothes to buy,bomb to pay fopr weed and alki to buy to free up , so we need the money !!!!!!!! why dock work to go and sewo and SPEND MONEY and we can just come work and MAKE MONEY , common fcking sense….
the system is unfair yes….but we have no excuse not to come work , we get paid for evry hour that we work …stop being so lazy and stupid …if all you fed up , JUST LEAVE THE JOB FOR PEOPLE WHO NEED IT ..stop fcking it up for evrybody else ….when we finish we saying country hard …country hard my ass…we too fcking lazy thats it …we expect to just lay back and things come to us ….stupes….
and is not clear fault we not getting paid more …blame the PM … IS HE THAT SAY WE CYAAN GET PAID MORE THAN CIVIL SERVANTS …. clear harbor proposed to pay $20 an hr …but the PM dont care to improve living conditions so he depriving us of more bread ….
but on a real …there are some of us who NEED THE JOBS ..lets continue suckin our salt and getting paid our $800 a fortnight like they say ….if we didnt have the job it woulld be somthing else ..we have it so lets work on keeping it …lets get our priorities in the right place …sewo come and sewo will go but we NEED THE MONEY TO ENJOY THE SEWO DONT WE?
Really ?? And some of my comments don’t get put up on DNO !!! More power to the editor. WoW.
Employed at CH for 2 yrs now and yes I thanl God everyday for the job that i have because there are a lot that wish they had one but seriously some of u all don’t know the condiotns at work..30 mins lunch?? Time u go heat up ur food 5 mins pass..time u eat,the 30 mins up ain’t even got time to use the washroom u have to get back on the phone..some of u all that running u all mouth i bet will not even stay there for 1 week!!!!!!!!We are not slaves we are human beings..have to work on our holiday plus their holiday when they are actually off!!!! U all are not in the kitchen so not feeling the heat!!
I’m sorry but that’s a week cry. There are other jobs out there that pay much less and you don’t even get to sit down for 5 mins break.
I’m of the opinion that when you accept a job you accept the terms and conditions of the job. If you don’t like it don’t take time off to go have fun. While you have the opportunity try and better yourself mentally so that you can leave those “harsh” conditions that others are begging to work in and you will be able to get a job somewhere better.
The point is come to work.
This seem to be your first job. If you had traveled you would realize many places have 3 minutes lunch. When you came begging for the job you were told all of this. You signed your contract and accepted it. Why did you? Now what do you want? 2 hours of lunch. get up and be productive. When you work on holiday you get paid double time. Again before you took the job you were informed and educated. You wanted the job so you took it. Then guess what! No one is holding a gun to your head. You are welcome to leave and allow someone else to enter. Why don’t you resign since carnival is coming up. You will be in need of these two days. Try applying again on ash Wednesday. I dare you. Grow up and get responsible.
you forgot the part where you say you have 2 15 mins break intervals. You all need to grow up and stop being so stupid. I know people who are standing on their feet all day at restaurants and get 30 mins lunch. Some of you all really got to travel abroad to see experience what life is like.
I guess you all would prefer stealing, begging and prostitution rather than having an honest job with its ups and downs like all jobs do.
I’ve worked in a job with 30 minutes break which is in actual fact 20 minutes because you need to WALK to the lunch hall and WALK back to be at your place on time, so I am ‘wolfing’ down my lunch, stretching my legs and using the bathroom all in 20 minutes…and please note the queues for lunch and toilets. So stop complaining! I found a way and you can, too!
which i am certain that you knew all too well during the interview process. do you think that life is a bed of roses? CH clearly spells out the nature of the job before you even apply.
the lowest paid salary at CH is not $1676…dats a bunch of BS. these ppl are killing us with all the hard work and little pay…US$3.33 is nothing to boast about. yes ppl can do better and come to work when they are supposed to but they have to realize that we are not slaves. we are human beings. slavery was abolished
Nonesense, give you people jobs and you still have problems with it. When u all don’t have jobs you want to complain.
no wonder CH is falling apart if ignorant statements like these come from their workers. People, this has nothing to do with Americans, it has to do with us, our needs and our economy, get with the program of global development!
I read a few comments written by some present and former CH employees and the more I read, the more I am convinced we need a few more CHs in Dominica. They are learning many lessons about how work is done in developed countries.
How many times have you heard people complain about how long it takes to get the simplest task accomplished in Dominica? The pay may not be the greatest, but if the more companies imposed that kind of discipline at the workplace, I think the whole country would benefit from their new experience.
The wages earned in Dominica may be low, but the prosuctivity is extremely low. Therefore unless they are prepared to work a lot harder and more efficiently, there is really no benefit in relocating a business to places like Dominica. For there to be any advantage to move from the Southern US to a place like Dominica, the people must work the same or similar standard as what would be expected from a US based company.
To the CH employees you are learning some valuable lessons without even knowing it. You will be better for it in the long run.
So I come from my 30 minute lunch to meet busy signal @ my desk…where but clear harbor do you see that?
For the people who are looking at the situation blindly and saying why did they run to the Prime Minister first that should be a sign to everyone that they not wasting time and employees should realise that its not going to be a three step process of
1. complaining to employee
2. complain to Minister
3. complain to PM then close down
PM say he negotiate with them to help with employment for young people so they complain to PM if things dont change then BAM…….THEY CLOSE PORT
I’ve worked at CH for just a little over 4 years and as far as I’m concerned….this has always been happening.
Employees skip regular working days just for a little relaxation from the highly stressful work environment.
Just like any other workplace, there WILL be stress and hardships. The problem i had personally was with my co-workers themselves….all SO negative about any and everything.
Everybody had something to say, but it was all negative. Honestly, i believe that the mentality of a lot of CH’s employees have to change. We have to change ourselves before we can experience change all around us.
I’ve learned a lot working with these people and i WILL take my experience with me no matter where I decide to go in life.
Some people just need to pull up their socks and GO TO WORK. Real Mas is OUR culture…its not going anywhere.
I say to the many young people employed at CH to just simply take advantage of your options….TAKE A ONE DAY OR 2 DAYS LEAVE! Enjoy your day properly.
More than half of y’all own Blackberries….have a friend record the activities for you….watch it live on TV during your lunch break. Don’t mess up your money and that of those who are trying to make an honest living.
i am currently employed at ch i mean the job is abit stressful all work place do .the thing that impoacts the company the most is that yes we creating job for young people that some of themn are not serious about workin when u living with ur parent and dnt have and resposibility u dnt care about no one but ur self. need to hire persons who is serious and dedicated to the job
Thanks for that comment. Many others at different work places should take a hint.
Ok CH employees who ducked work to go fete:
by now with over 150 comments against what yall did, agree you wrong.
I hope that they’re reading and taking note.
I remember working at the call centre ‘call 767’ and we had to go through so many insults. there was a time when one customer told me dont i take this call and hang it in my much needed closet. people would just slam their phones in our faces. but you know what at the end of the day we enjoyed what we did. so we never complained. we were paid 5 dollars an hour, we never complained, because we were grateful for the job that we had. We had lots of incentives the more sales you made the more money you got and with the 5 dollars an hour, sometimes I at the end of the month i would get double my salary, and you know why? because i was dedicated to my work. I loved my job. therefore i was an effective and very efficient worker. however a time came for complaining and that is when the company closed its doors and never paid us what was due unto us. so people stop complaining. ask your prime minister to represent you to the managers of clear habor since he is the one they complained to. voice your grievances to him instead of coming on DNO to do such
try that four years at a hotel as a receptionist where you cant make monkey faces or ‘screw you’ signs lol. where the guest is right up in your face, even reaching over the desks to grab stuff and rip it apart because they are so angry. take a breath, they cant strangle you through the phone. Come on now people suck it up.
If all businesses and government places were strict like CH Dominicans would be much more discipline, have better work ethics and better customer service!! We have too much of a laid back attitude in DA!!
Some of allu need to wake up and see what it is to work in the outside world..
Thank God u all have a job at CH.. so many people out dere can’t find jobs!!! Get y’all priorities straight!! If u know u can’t handle the job, leave it for someone who really wants to work to earn a living and be productive on the job!!!
dats my 2 cents!!
mr skerrit are u minister or jack of all trade
Master of none!
WHAT THOSE PEOPLE CALLING YOU LAZY ARE NOT TELLING YOU IS HOW OLD AND MISERABLE THEY ARE! WHILE THEY THERE ON THE PLANTATION MASSA IS OUT AT HIS KIDS SOCCER GAME CALLING YOU FROM HIS BLACKBERRY MAKING SURE YOU WORKING! AND YOUR KIDS IN DA OR AT HOME WATCHING GARBAGE ON CABLE CAUSE YOU CAN BARELY PAY YOUR BILLS MUCH LESS TO ENROLL THEM IN EXTRA CURRICULAR ACTIVITIES!FIGHT IT! DON’T LET THAT HAPPEN TO YOU!THAT IS A STUPID WAY AND ONLY IN NORTH AMERICA!EUROPEANS WORK LESS HOURS AND ARE MORE PRODUCTIVE! WHAT THE PM NEEDS TO DO IS FIND INVESTORS WHOSE PHILOSOPHIES ARE MORE IN LINE WITH HIS PEOPLE’S AND WHO ARE MORE RESPECTFUL OF FOREIGN CULTURES AND WORK HABITS! IF CLEAR CHOSE TO WORK AROUND DOMINICAN WAYS INSTEAD OF CALLING THEM LAZY AND DELINQUENT THEN THEY WOULD GET A LOT MORE PRODUCTION! THEY ARE PAYING PEANUTS!$9.00 EC IS 3.33 US! WHO WORKS FOR THAT? WHO?
girl please. allu too lazy dont want to work. But always fast to call aunty and uncle who is working double time and on holidays in MERICA to send leather tights and feather earrings for u…smdh
Working for pay is not slavery. Emancipate yourself and your thinking. The days of massa are gone. Accept it. Live in the present. Empower yourself. Embrace your power. Free your mind. Free yourself.
Oh gosh, the world is filled with so many stupid people. Rate of pay is just fine, do you know that the have the ability to double that? Last i checked aprx 97% of the employees own one or more blackberries, they are always well dressed, nails down and up with the latest fashion. Why to you want to compare the price in US? They are in Dominica and its 1.5 times the basic wage so its OKAY.
They’re not complaining about the pay, its the work they’re complaining about. Its hard work, but nothing comes free! They need to learn the experience so they wont go work at Burger King and clean up waste when/if the move abroad.
I learned so much from my short stay at CH, I when i moved back stateside, my skills came in so useful when dealing with Comcast and others
did you go to school? which investor is going to come to a 289 square mile island with 71, 000 people. Return on Investment will be ZERO! and they do their rearch so great job to CH for looking beyond that and all the stress Dominicans giving them.
ALL WHO WANT TO LIVE AMERICAN WORKAHOLIC LIKE TO ACCUMULATE A BUNCH OF THAT THEY DON’T NEED THEN DO IT! BY THE WAY ALL DOMINICANS ABROAD ARE NOT LIVING THAT WAY! SOME OF US HAVE SELF RESPECT AND CHOOSE OUR OWN DESTINY AND WORK ENVIRONMENT! NO ONE SHOULD TOLERATE DISRESPECT FROM ANY MANANGER OR COMPANY! YOU HAVE A CHOICE! YOU ARE NOT SLAVES. YOU WANNA WORK AND ONLY GET CHRISTMAS DAY OFF THAT IS YOUR CHOICE! MEANWHILE YOUR KIDS ARE IN THE STREETS RUNNING AMUCK OR YOU SEND THEM TO DOMINICA TO STAY WITH FAMILY AND THEY GROW UP WITHOUT MAMIE AND DADDY LOVE BUT FULL OF NIKE! STUPID IDIOTS!GET YUR HEADS OUT OF AMERICA! THIS IS DOMINICA! WE HAVE A 32 HR WORK WEEK! 4 – 6 WEEKS VACATION AND WE GET OUR HOLIDAYS OFF! IF YOU WANT TO BE A DONKEY GO TO DONKEYLAND! CLEAR HARBOUR LEARN THAT WHEN IN ROME….!STOP RUINING YOUR CULTURE FOR AMERICAN RUBBISH! DO THEY LOOK HAPPY WORKING LIKE THAT? LOOK AT THE KIDS? DON’T ADOPT THAT GARBAGE!!!
well, then take Christmas day off and go in roseau gutter and pick pink floweres to give youre children for their christmas gifts, then after, go in the roseau river and drink some water, then tell them merry christmas, this is what i have to offer you since we are owning our land and putting out all investors who want to impose their culture on us!
OK DOMINICANS LEAVING ABROAD CRITICIZING DOMINICANS AND CALLING THEM LAZY! THIS IS DOMINICA! DOMINICANS HAVE THE RIGHT TO DECIDE WHAT TYPE OF WORK ENVIRONMENT THEY WANT TO WORK IN! IF THEY WANTED TO COME GIND AND WORK 40 HRS WITH A 30 MINUTE LUNCH AND WORK ALL HOLIDAYS THEN THEY WOULD HAVE LEFT AND COME TO AMERICA! THEY DO NOT LIVE IN AMERICA! ARE YOU SAYING THAT IT IS OK TO BE SUBJECTED TO THAT KIND OW WORK ETHIC? THAT IS WHAT IS WRONG WITH AMERICA! FOCUS ON THE BOTTOMLINE NOT ON THE FAMILY AND SOCIETY IS GOING ASTRAY! DOMINICANS YOU DO NOT HAVE TO PUT UP WITH IT! CLEAR HARBOUR NEEDS TO LEARN TO WORK AROUND YOUR CULTURE! THEY ARE GETTING CHEAP LABOUR SO THAT IS THE LEAST THEY CAN DO! MCDONALDS IN INDIA DOES NOT SERVE BEEF! IN CHINA THEY SERVE CHINESE FOOD! MILK AND HONEY! THAT’S WHAT DA IS ABOUT!
umm why are u SHOUTING?????
If that’s the way you look at things, especially in relation in to work, then I feel sorry for you.Individuals make up a company, and if every employee has your kind of work ethics and attitude then the employment rate is destined to rise. When you work you’re not doing your employer a favour by being there- you’re paid for it.The pay is not bad and can be more with overtime. We need to understand what the field of work truly entails and learn commitment.
There are other countries that would be quite happy to get the jobs being offered by Clear Harbor. Dominicans are developing poor work ethics among other problems. I agree with Ebony’s comment. When Dominicans travel abroad they work every day of the week to pay taxes and live under other stressful conditions. Yes, I will admit that it is stressful to work at Clear Harbor, but if you DO NOT WANT THE LEAVE!!!!!!! Don’t take away others’ ‘bread and butter’.
My dear why are you so upset. Chile u not easy….. Stay there with allu culture. Who wants to be around a culture with no progress. Stay there…. All of allu acting like allu so patriotic… Stupes just an excuse to wallowing in allu laziness. Btw our ancestors were hardworking and ambitious ppl. They must being rolling in their graves at what Dominica has become
I thought Dominicans wanted the North American lifestyle. FYI…they work on Sundays and Holidays.
I worked at clear harbor for less than 6 months, yes less than 6 months. I cant complain it was a good job, great experience and it’s because of that i am grateful for the opporunity to have been employed there. i learnt a lot, and like Avril said on our first day of training, what you learn at CLH you take with you to your next joba nd the next. It is tough trust me, working 10 HR shift that was actually 11 hrs, leaving home in the morning and getting back at 9:30 OR 10 in the night wasn’t easy for me. i loved the job, the experience of customer service and the basic pay the way is $720 a fortnight if you work your full 80 hrs. because of my shift i got 3 days off, and on those days off i went to church, my class because yes i was still furtherng my education. at the end of the day some employees do genuinely get sick, lose their voice due to all the talking, i can testify to that. In just two months i went to the doctor 8 times and i was genuinely sick. all doctors said that they were not telling me to quit my job but i was losing my voice so i had to leave. Those who are no sick should show up, because of clear harbor many young people have jobs and can provide for themselves and their familes. When we have a good thing going dont mess it up. and like Avril said, she doesnt expect every employee to stay on the production floor as an agent forever, there are opportunities to get promoted or when the time is right find another job and move on taking the CLH experience with you
In all seriousness, the absence of workers on the floor (on phones, ready to assist customers)creates great problems for reporting and efficiency.
If 30 employees are expected to be on the phones at a particular time and there are only 15, the service level drops dramatically and impacts call volume, etc. We need to understand this.
As compared to other jobs in Dominica and even Government employees who have worked for over 20 yrs. with no appointment, the pay at Clear Harbor is at a high level. I understand the issues the reps. have re: work conditions, but at the call center that I work (in the US), reps. are being written up for being 1 minute (yes 1 minute) late. That’s only because if they are not on the phones when they’re suppose to, calls begin to be on hold and it affects service level.
Im reading some of those comments fr ppl themselves that.said they,ve worked @ch.cosha it is sickening.I think our young ppl @home r very lazy in deed. It’s all about the sewoing for them.they cannot miss d action.ladies u have to remember not bcuz its a holiday in da its a holiday every where. Y,all all just want to live cheap and smell sweet.when we finish we want to blame d government for eveything.
The Customers are not the problem, its management and their lame attitudes. We work on our holiday and through bad weather while other dominicans get to go home and enjoy themselves. I work an 8 hour shift and its nothing like what dominicans work. * hours does not include our lunch time and just so u know we only get 30 mins lunch and have to clock back in 30 mins sharp. Some ppl in mamangement are sweet but the bigger bosses dont give a crap about us. You huys work but dont have your bosses breathing down your backs and rating you on a daily basis. Try explaining a bill to a relay customer(death), elderly person in 5-6 mins. no matter how dumb they seem we cant show the slightest agression. Go to any business place in dominica and ask the same questions 5 times and see how bad youll be treated. So you guys dont know a thing about clear. We complain and behave bad a bit yes but you guys can certainly learn a thing or two from clear harbor employees. (FINISHLINE)
I just cannot believe what I am hearing. Are you the only one in this world with managers breathing down your backs?? Talking about having a 30 mins lunch and have to be back at 30 mins sharp? smdh
This is called customer service. something that the Dominican places would do well to emulate. Imagine going into the Ministry and the secretary is on her CELL PHONE, not the ministry phone chatting, you are standing in front the desk for 2-3 minutes, you say excuse me no answer and when she does get around to answering you, you say pardon me and ask another question, she stupps and says I answer you already. Maybe the people from Call center should train them. Remember the customer pays your salary, if the pull there account where is the money going to come from to pay you.
I hate to compare the Canadian experience to the Dominican one, but as a Dominican, I feel that sometimes I have to.
I am sure that all the employees who suffer from the absenteeism syndrome are not just naturally delinquent. There are many who must have valid reasons for doing so.
Having said that, reading through some of the comments have me shaking my head. The reasons for the absenteeism is petty. some say they only receive 30 mins lunch. Hello, many people work 8 hrs and get 30 minutes lunch with sometimes 2 – 15 minute breaks.
Some people complain that they work all holidays. Hello … it’s not only in Dominica. This happens all over where persons, based on the industry work all holidays.
What i detest most about reading this, is the attitude of the worker. I have a friend who works at Clear Harbour, and when she told me how much she made i was gobsmacked. I’m like damn – you making money by Dominican standards. Obviously, i was taken aback that she had to work on sundays esp since in Dominica everywhere is always closed. But hey, she had a really great lifestlye..so i guess the pay suited.
The thing is…Dominicans on a whole are laid back. Only in Dominica you can go to a bank, line up, leave the line, run errands and come back and say – i was in line! Trust me – it happened to me while on vacation. And yes, i cussed off the bank teller who served the woman and told me “oh, she was here before you!” Yes, F..k, i was pissed because i lined up for more than 1 hr waiting for these lazy as hell tellers to serve me, only to be served after someone who has returned for her spot.
But that’s ok – i know never to go back to that bank for service.
Customer service sucks in Dominica, so it’s no surprise that the people rather sewo than work harder to earn a living.
We all have to go through jobs which we do not like, but they pay the bills.
It’s time Dominicans get with the program of the rest of the world – YOU HAVE TO WORK HARD, to get anywhere
All the big mouth ppl commenting and saying this and that and we lazy and dont want to work why dont u apply and work atleast a few weeks at clear. Then youll truely understand why clear harbor employees act the way they do.
clear employee
SHUT UP WHAT U THINK, EVERYWHERE HAVE ITS UP AND DOWN DONT U THINK THE BANK, PUBLIC AND PRIVATE SECTOR, HAVE THERE FAULT, NEWS FLASH, THEY DO.
I UNDERSTAND THAT CLEAR MANAGEMENT SYSTEM ARE NOT TREATING EMPLOYEE RIGHT AND I DO HOPE THAT THE RIGHT AUTHORITY WILL LOOK INTO THAT.
BUT SOME OF US ARE PLAIN LAZY AND WICKED
r u justifying y’all laziness? r u making an excuse for not doing wat u are paid for? if u had to go by a dentist to do and extraction, and the dr was too lazy to numb ur teeth before extracting ..will he be able to give u one good reason y u shouldnt punch him in the nuts?….y’ll want to keep up a lifestyle of partying all kinda party, competeting with each other for work attire and krazy kokonuts sewo…who was and wasnt dere…who ditched work to be dere and alas for those who couldnt be dere?….
get real clear harbour employee….n do the damn work! complainin…”skerrit not giving me work” when skerrit give allu work is nonsense allu doin!..jut like d robbery today @ western union! some idiot will justify that and say is skerrit dat doe give dem work!
I would like know when dcans are going to start taking their own blame. You have to:
1. beg them to stay in school
2. beg them to eat right
3. beg them to stop dumping garbage all over
4. beg them to not prostitute their kids
5. beg them to respect other people’s property
6. beg them to work so YOU can pay them
7. beg them to not harass the tourists
8. beg them to give friendly customer care
9. beg them to be professional
10. beg them to speak proper English
11. beg them to not go Gwada back door
12. beg them to not build their house right under cliff
13. beg beg beg them
Nothing is their fault. Everything is who? Sherritt fault. But you only lie on your bed how YOU make it.
I agree with you. that statement make my day. is black people, we like to blame people for our mishaps. Wen it close down they will say is Skerrit.
They have life too easy them lazy.
Is so our four-fathers use to sell us to the white men, then they blame the white man
You have it right on… always those who get the opportunity that doing that crap. I want a place in town so i can work up there, i well need a job. I just in a bad place to get bus….They doh see hard time yet.
well trust me i worked @ ch for a year plus and trust me i rather stay @ my home than to go under them kind of stress and discrimination dere papa!!! everybosy have to work had for dere daily bread, but alas we all need a break and rest @ times…..so i dont blame the workers for always sending in sick leave…if they cant get it one way they will get it another way. and Management @ CH is just pure BS!! plain and simple BS!!
You too Lazy and have life easy. U work there for a year and u still alive so what?
you know where your next meal coming from. Ur sugar dady done pay ur bills for the month
yes but when allu go overseas allu cleaning people toilet and taking white man stress with pride…smh @ y’all DUMBinicans
don’t say that you are dominican when you talking trash like that. it makes the rest of us seem like we have inherited a mentality of chains and slavery. something that many of us would like to elevate from.
Whoever told you all that ‘work experience’ is a bed of roses? You have to understand the daily poop that goes on at work, learn to deal with it, get paid and move the f on.
In my book, it is called ‘professional development’. And Rome was not built in a day.
I read some of the CH Workers comments and its painful to read, we are in trouble. Some of them i guess it may be their first job so there may be need to complain . WHile i understand there may be some challenges in the work place (like every where else), AT CH you will get a mixture of the American work culture and management style where there is little to no emotion shown at work because everyone is here to do a job and productivity is expected to be high, and you have a little influence of DOminican work culture. For those who are dedicated cudos to you and continue to stay focus. You may be moving on at some point and therefore will need to have that resume to help push you forward. The nature of the call center environment calls for sometimes longer hours and hard work effort, some of us will see it as slavery (sad). I say if you are not dedicated to this environment where you also get a decent salary by Dominican standards, go to work for Astaphans or somewhere else. my comments…
ok mrs HR!! we know its you…
lololol….so funny!
Puleeze, although this person used my words; about which I am proud and flattered; you should know your HRM better than that. There would not be one single grammatical or spelling error in my article. Common, after all this time, you guys don’t know your girl yet?
Puleeze, although this person used my words; about which I am proud and flattered; you should know your HRM better than that. There would not be one single grammatical or spelling error in my article. Common, after all this time, you guys don’t know your girl yet?
Can someone tell what is Clear Harbor and what they do?
I think it one of those call center (customer service) type companies.
CH is a company that wsa hired by Comcast, a cable internet and phone company, to take calls to assist their American based customers with their bills and help fix any problems with their service…u can look up comcast online
You yourself just come out there you hear!
They reason i ask i do not live in Dominica i live in the BVI and there are 490 youth the age of 18-30 looking work.
I am from the BVI, trust me they wont last a day here at ClearHarbor-Comcast. I am telling you, you and I both know how they operate
all you gone hear is “mehson meen able wid dis, ah bossin off” lol!
Clear Harbor is a customer service center or what some people may refer to as a call center where we support the needs of our clients’ customers. That said, one of our biggest clients is an American cable, internet and phone company. Our agents receive calls on behalf of that company and help customers with their billing and service issues, using remote access to the customers’ accounts. We train each person for a period of nine weeks during which time they are paid. This includes a nesting period/trial period during which time they are paid at a higher rate followed by the production period under the guidance, support and supervision of local supervisors, team leads, coaches and managers to ensure that we provide the best quality customer service to the callers.
This is a shame, people on here encouraging this behavior. I’ve worked for clear Harbor and it was not smooth sailing but its OKAY! These young people just dont know when sum’n is good for em. No job comes without its Ups and downs. As part of growing up and making a living there are things you got to sacrifice, like all the partying (Sewo). I’ve wathced fellow coworkers get their paychecks and blow it off the weekend at the infamous “JR’s” thats all they talk about, party party party. And then they dont want to work.
Life is not EASY!!!!! They are talking about working on sundays and holidays, life who cares???? These people need to travel and see whats life is like in other countries. take for instance people who work at airports, flight attendants and pilots.THEY WORK EVERY DAY IN THE YEAR that they’re scheduled to work on, holiday or not!!!
But NOOOOOOOO>…..CH people want to skip work because its their birthday, or there is a big lime going on.
Yes the rules are CH are very strict but you know why, because black people always make things harder for each other. For instance,
(1)stealing the people them remotes,cables and all other things they could get their hands on.
(2) they’re on lunch/break and cant be found, when you do find them, they’re on somewhere having sex,or doing some other shit.
(3) some take boyfriend/girlfriend drama to work.
(4) always sick/absent when there’s something going on. aka SEWO
AND MANY MORE DESPICABLE acts.
There are REAL workers at CH who knows what it is to earn a living, those who set aside the downs and work hard to earn their living and i would feel sorry if they lost their jobs if God forbid Clear Harbor close their doors like the did not to long ago in St.Kitss
PEOPLE learn from what happened in St.Kitts,if you cant take it leave, and let someone who wants to work, replace you. Dont ruin it for others who are there trying very hard to earn an honest living.
Some people do not know when they have something good to hold on to it. They too sweet. If CH pull out of Dominica where will they get jobs? I leave in the US and it is work, work and more work. First of all people you have vacation hours, if you have an event coming schedule time off or speak to your manager. It is about discipline. Appreciate what you have and hold on to it.
amen to that comment back it 100%
Right on
Thanks for the support. Its very true, they know not whats good even if its right before them. Then its these same people who wants to travel abroad and be “embarrasadors” to Dominica. I worked at Clear Harbor,and the experience was good. And for those who are not familiar with the american life style its a good way to learn about it.
The one thing i also adore about the place is that they teach the young men and women to TALK PROPERLY!!!!!
why did you quit ?
My personal life was falling apart, so i went away
There is always two sides to a story. I believe the management of CH should ask themselves why their workers are always on sick leave or are always absent.And i know they know the answer. Dont get me wrong i dont condone people skipping work for useless reasons.if your are not at ease in your work environment its obvious that you will become delinquent its human nature for you.CH should practice what they preach which is customer serv with their workers too.we need to stop with that dominican mentality of take what you get and shut your mouth because there is nothing else out there…
This is a reasonable comment but I prefer to think that there are three sides to a story. One of my interviewees rightfully said; your side, my side and then the truth.
I would also like to add that it is the nature of the job that we as a culture are unused to. In response, I can offer that Clear Harbor recognizes that and are trying our best to incentivize our workers; and each other to ensure that we procure the best possible reputation for Dominica and Dominicans.
Explain to me people. How is it that the same young people who have a problem with irate customers and the American hustle style of clear harbour go to America, work round the clock for money just enough to pay for heating and rent, dont get holidays or sewo days and refuse to come home? I have been trying to understand this for ages and I just cannot get it so please people help me out here.
i think it is called PRIDE.. they prefer to go far where they not known to do the same thing and maybe even 10 times harder than to stay home (Dominica). I could be wrong… just my 2 cents
One can not escape the impression that for the company to run direct to the P.M. to complain about their employees is indicative of poor managementt. I was taught that you are responsible for the people you hire and if you are not happy with the quality of your choice it is your responsibility, first and foremost. To complain to a third pary about this would be an indictment of your own judgement.Tele-sales/call center businesses are known for their higher than average turnover of staff and it is up to the management to put measures in place to mitigate this. Motivation- & appreciation programs would go a long way for instance. To provoke direct intervention by the P.M. smacks of the “big stick” approach and its effect will be dubious. I hope this can be resolved in a positive, less confrontational manner if only because we do need employment opportunities.
Haven’t you catch it? the PM looks like he has shares in clear habor that is why they had to call him. Who best to call upon. the overall manager.
Don’t know about that Traveller, and it’s a hell of an accusation to make without proof. Clear Harbor is a private company but it is no secret that its managing partner, Lee Waters, has a direct line to the P.M. After all, they are one of our biggest employers (I guess only Ross would be bigger) and our country is smaller than many a suburb of large global cities.
Some Dominicans need too wake up and smell the coffee…. i am a ch employee for almost a year now… i went too school … learn…got an education….and thankful for the manager who hired me….(mrs avril)-hard working manager who for a fact tries her best too keep this company in the up right movement its going right now… Some of us need to bear in mind that this is a job!! yes we all want too go out sometimes…or spend time with our family(who wouldn’t want too?But remember when everyone went for then interview and signed the contract ‘saying”(i would sacrifice my holiday too work …..or even my family
if called too work)Now alot of ppl are talking about pay…yes we get paid…but most of us getting paid…have loans by ndfd….has hire purchase supplies by courts….astaphance…and many other places in town…Dont ask for Fast cash Dominica…. many loans are given to clear harbor workers…many say we make all the money(what about 300 coming out our salaries for tax(paye)which sometimes leaves u with plenty more less than your budget for the fortnight(all the over time we do basically is for tax too make a standard rate after all deduction)….so some Dominicans who talk..need to watch wat they are saying…most clear harbor workers don’t make 8something a fortnight…. (base pay is 6-7$ an hour for 6 months…(9.00$) after when u remove tax and deduction…do the maths…..and mind u.. u must work a full 80 hours for u too get the right amount(and working full hours dont mean going too work only..going work and being on the phones for the full 80 hours without going over your breaks…lunches…or any off phones activities while on the phones…we employees need too be more punctual when going too work…if u dont want too work..leave the job…others are dying too work too gain the money you or i don’t want!! think about if Dominica closes down…what will happen(buses has to find other means…. they too have loans and mortgages paying….. all the ladies who like doing nails(all them so losing business)….those that like too buy kfc…subway…order pizza hut..no more of that..!! yes the job has stress(all jobs has)management is trying there best!! yes all management may have there problems…but trust me they are…they do understand what goes on..they no how the customers are…but hey!! its a job..we all need it…Rent needs to be payed…fash cash needs too be paid(Sometimes is for our own family we take it)so why lose all u have and cause the company too close down!! ch workers wake up eh!i need my job!! and many others need it…… yes we go through alot..its tough to leave work when u got an emergency..but hey think about all those who complain”i am sick”
I do not condone the delinquency of the workers but DNO please be factual that stated amount is the most that workers can make because initially Clear harbour offered USD $9.00 an hour as they would have paid in the US, Skerrit told them they cannot pay Dominicans all that money because the Government does not pay civil servants that much so their base has to be much lower now it is XCD $5.00 an hour and if your sale turnover/conversion is 50% or you might on a good month make that $1600.00 so tell skerrit when he forces foreign companies to short change Dominicans they should not cry when Dominicans short change them.
How do you know what was offered?
This is soo not true. I was on the board for Clear harbor so i know this to be untrue. Get your facts straight before you speak!….
That is the first reason for them to pull out.
And in the meantime
”
Clear Harbor Expands in Grenada
Company increases capacity by 85% in Grenada with the addition of new facility
ALPHARETTA, GA and ST. GEORGE’S, GRENADA — December 1, 2011
Clear Harbor, an innovative provider of customer care and business process outsourcing services, has increased its presence in the eastern Caribbean nation of Grenada with an expansion of its existing business operations there. The company’s new 6,400 square foot, 180-workstation facility in Frequente Industrial Park is now operational and serving existing clients while providing expansion for future growth. Since opening in Grenada in 2007, the company has grown to employ more than 425 Associates serving several U.S.-based clients.
” See http://www.clearharbor.biz/updates.html
When I was working for the gov’t Tom and Jerry used to come to work on time everyday at 8:00 and leave by 8:15 for an hour or maybe more to go walk round roseau. On their appraisal, it was recorded they were always on time. In the meantime, Dick used to come 8:30, and work past his time leaving at 5:30/6:00, but got a bad appraisal saying he always late. Which one deserve the better appraisal? Of course the gov’t is telling those that go walk round roseau every day that it’s okay. I rest my case…..
Being an employee at CLH for five years I must express my disappointment in the Dominican public for all of the negative comments that were made about employees of a company and people they know absolutely nothing about.
Yes; I may agree that the world is going through a recession and that a job is a valuable asset to anyone right now, and YES; I understand that we all have to respect and understand what is required of us from CLH and ensure that we make it to work as scheduled… BUT those of you who do NOT work at Clear Harbor have no idea about how the company operates.
Half of you who call us lazy and say that we are not willing to wrk should try working there for one week then come back to me then you can go ahead and post comments and give your opinion. Because I’m sure by the second day you would quit.
How many of you, would work for an organization for an entire year with absolutely NO holidays off? That’s right NO HOLIDAYS.. Not Dominican holidays nor American holidays. Ur only days off are your two scheduled days off which does not guarantee a weekend day AND your annual leave.
Would you like that if for some reason you are not able to attend work for personal or medical reasons that you have to bring in a medical, a paper from the institution or some sort of documentation about your whereabouts on that day and on top of that u don’t get paid for the day?..
Now honestly, don’t u think that’s a bit tooo personal?
Oh and by the way if u can’t present some sort of documentation; you get an occurrence.. For those of you wondering what that is; its something similar to a demerit. And yes just as a number of demerits may lead to expulsion from an educational institution those occurrences leave to dismissal.
There are lots more you people don’t know about. Like the fact that we have to ask permission to use the bathroom. That our cell phones have to be off when on the floor. If there’s an emergency our family has to call their office and pass the message on to the secretary..
So before you judge and accuse us of not wanting to work I would suggest some of you should keep quiet about what you know nothing of.
Its not that people are not willing to work, its basically the fact that we are not giving the opportunity to balance work with the rest of our lives. Work comes first, second and third..
Every single worker at CLH is grateful to have a job to go to everyday. But maybe instead of jumping the gun and calling us lazy, ask yourself a question.. Why is it that so many people are missing work. And please don’t blame the poor doctors. Some people are genuinely sick but its because of the mare fact that we are asked to ALWAYS present documentation if we miss a fraction of our scheduled time from work.
CLH workers are more hard working, more ambitious and more disciplined than half of you lazy bums employed as civil servants because I can guarantee you wouldn’t last a day on the production floor working at CLH.
So please Dominicans Stop The Madness. Stop making comments about what you know nothing about. It only makes you look like fools.
If you know nothing about the situation and have nothing better to say then just remain mum.. It will make a lot of you seem more intelligent.
My other concern is WHY is the prime minister so involved in the operations of a private institution. I don’t see him going to Witchurch, Astaphan’s or Jolly’s about issues with their employees..
And WHO on earth seriously came up with that base pay for our workers? 1600? Seriously? If the managers honestly want to take up a point about money. I wonder why our workers don’t get paid double for working on sundays? Their excuse is that its a regular working day.. Hmmmm… Really?
Apparently, you do not know that some jobs literally have no holidays off. My husband gets only CHRISTMAS Day off…. in the real world, there are some of us who work through holidays. I’ve been through both ends of it….
Let me tell you a story..i had a job where my supervisor, the owner of the company was a SUPER BITCH….. employees would just walk out everyday. The turnover ratio was crazy… i spent 8 months at the job. I didn’t quit because i’m independent and I needed a job to pay my share of the bills. And the job, though difficult because of the manager…was teaching me something I had no skills at.
Guess what I did? While employed there, i sent out my resume. I didn’t take the first job, i didn’t want to rush and end up in the same situation. I actually picked what job i wanted to go to. And i did..I got a job, Having no experience in the field, and it paid a lot more than what i was making.
After 3 months in my new job – i got a significant raise. Why? Because my experience working with Super Bitch taught me a lot. It gave me so many skills which I brought to the new job which they weren’t expecting…so i got rewarded for having these skills
The lesson of my story: sometimes you have to do what you have to, to get by. And while getting by, you learn as much as you can so when you end up somewhere else, you can dram on your experiences of before and make you stronger and better.
And i’m still at that job 5 yrs later…making a great salary, sometimes even acting as the Interim Director (And i have no formal training), but I have office skills which set me apart.
So i say to you…take this experience and learn from it. You may end up in a bigger country where this experience may just help you find bigger and better things.
hello there idiot!! why dont you get a clue and then come back to this page??? did you hear what you said “My husband gets only CHRISTMAS Day off” WE DONT GET ANY HOLIDAYS OFF….comprende???? while the call centers in the US get all their holidays off we get none…the other outsourcers get holidays off and WE GET NONE, GRENADA gets certain holiday OFF and of course WE GET NONE..i even remember dominica clear harbor had to take extra calls during the day that grenada and st kitts CLEARHARBOR had a christmas party..CAN YOU BELIVE THAT!!!! STOP TALKING OUT OF YOU BEHIND!!
welcome to the american way of life,get with it or dont, at one time did 12TO 13 hrs a day to make ends meat, and yes if you tell me that you are sick, yesi would need a doctors paper, because i got a buisness to run, welcome to the real world !!!
@CLH Worker…it looks like you have some valid concerns/comments about CLH and you should voice your opinion. If you have facebook look up CBSAtlanta and like their page after that post your CLH concerns on their wall and ask them to look into it for you. Since the company is headquartered in GA they’ll look into your concerns and try to get some answers for you.
i couldnt have said it better ,thank you ,who in the kitchen feels the heat
i can relate to you, i leave in jacksonville and i work in a job similar like yours, same occurences, not ready, make busy, conformances , adherences, hold time , they listen to every call, however my points we have vacations,oh yes american would not have this, we have six sick days,5 personal days,three or five weeks vacation a yr,but some people would come to work and leave because they cannot take this kink of pressure, customer servie job are hard, you cannot curse the customer as you like , you have to take it no matter what they say,
all this to say is the american based companies placed their businesses those countries for some reasons, such as those, no vacation, no sick pay , what kind of nonesence is this, you guys need to strike. and see what they will go through when they dont have no one to answer those calls
It’s sad to see everyone blaming the absenteeism issue on the employees and festivals and other activities, as a former clear harbor employee it is very apparent that the situation goes deeper than that. the amount of neoptism going on is grotesque
it is not fair that a son or niece of the manager can take leaves whenever they feel whereas the common man has too be scrutized. to all the party goers, free up your mind, dont let the nonsense going on stress you, just be prepared to face the consequences after
There is always two sides to a story. I believe the management of CH should ask themselves why their workers are always on sick leave or are always absent.And i know they know the answer. Dont get me wrong i dont condone people skipping work for useless reasons.if your are not at ease in your work environment its obvious that you will become delinquent its human nature for you.CH should practice what they preach which is customer serv with their workers too.we need to stop with that dominican mentality of take what you get and shut your mouth because there is nothing else out there..
I have sat and read majority of the comments posted under this article, and my God, believe me when I say that I am not making any excuse for the people who do not show up to work on a regular basis, but sometimes u cant blame them. I dont think that anyonwe who has not worked at clear harbor will understand what it is like to work there until they have actually worked there. Yes, the pay is great, better than ALOT of places in Dominica, and to be frank that is what keeps alot of people going back there day after day.Yes, we need to improve the attendance rate before we lose our client, but the management of CH needs to go back to the drawing board! come up with new strategies! And what my darling PM needs to look into is the fact that people who work 8 hr shifts, getting only 30 mins for lunch! If ur not in the kitchen, how the hell do u think ur going to know what the heat is like?
My dear, 30 minutes for lunch is standard.
Has anyone thought about organizing a union in this place?
setting up a union never works i think the labour office is being paid
And mind u, we dont get paid for our 30 mins lunch! in fact, with an 8 hr shift, we really work 8.5 hrs, and if u have a 10 hr shift, u really work 11 hrs!
well why don’t we just beg the company to take their business elsewhere while we are at it.
Alas papa bondieu…. Life good in Dominica wi…Fada put a hand on my people. I refuse to believe that people in other parts of the world have the same mindset as my Dominican people. As an immigrant I quickly learned that if you don”t work you don”t get paid and Boss doesnt care about your issue. he is only concerned about the success of his investment. what the CH employees need to realize is the fact that none of them are indispensable and they can easily be replaced. In all honestly many Dominicans have a very lackadasical attitude towards work and as the Americans say our work ethic really sucks. many of you are selfish and unappreciative. complaining about working on public holidays. Wonder what allu would do if allu had to find allu way work in snow,hail and below zero degrees temperature. Stupes this is just ridiculous.. Garcon go and work yah allu will do better.
things are not getting easier, its harder to find jobs everywhere not only in dominica, dominicans need to stop complain and do there work. its better to make 7.50 an hr than make none at all. when ch pack up and go kkk and ck will still be making their money while all u ass will be grass. thats very disappointing indeed, use to hear good things about the great work you guys are doin down there, what happened? when u go to work think of ur family, or the new shoes u wanna buy, or watever u need. They are customers, they think because they are paying for the service they can be angry as hell!! ignore and just be the best agent u guys can be!! love my country would hate to see all these people out of jobs.
People crying there is no jobs. They get jobs and that’s their attitude towards work. Shame on htese people.
Okay why the hell would you care if someone you don’t know, will never see, will never meet most likely call you out of your name? You just sit there and let them run their mouths when they get tired and they stop then you say politely “how may I assists you? If they go on again do the samething. Knowing how to deal with americans is an art. These people want you you to say something nasty back to them because it brings you down to their level.
Americans love to be victims. They love a pity party. They will be the first to tell you otherwise but trust me they get on because they oly want the service or product for free. Infact living up here all this time when i call verizon about my $450 bill, noise alone i does be making with them agents telling them i not paying the f-ing bill just so they can give me a discount. Sometimes it does work and sometimes it doesn’t. Sit down there and just listen. I would laugh so much on every freaking call about someone ranting. All you should be taking silent kicks on dem people boy….Americans are a special breed they try to define themselves as loving and caring but they’re not! suck it up toughen yourselves. all you always playing big man and big woman and a little words making all you feel bad…? awww poor babies..
Excuse me!!! I filled out a job application, now they want me to work?
If I wanted to work I would have filled out a work application.
People’s work ethics are the real problem here. I have worked at a call center, trained others to work there and now supervise a team. There are rules. Read the fine prints and learn the rules before taking the job. If you don’t like it, don’t take the job. It is not very hard.
Our people do not like the dicipline that comes with the job. They love to do their own thing.
And no, they do not need you more than you need them. There is always the Phillipines, India and Ireland.
Oh and those are the same people who will work under more stringent rules in foreign.
DNO… you guys need to get your information straight. CH lowest paid workers get paid $7.5 an hour, after probation $9. Do the maths! 40 hours a week.
For those of you that do not know about the human body. just a hint… a fustrated mind cant function properly.
Ask more clear harbor workers how they truly feel about the work environment.
A THOUSAND FRENCHMEN CAN’T BE WRONG!!!!
This is what you the PRIME MINISTER OF DOMINICA created,. RED CLINIC, WHO I KNOW I WILL GET A JOB, MY LAST NAME IS BIG N LONG, . WHEN THE HEAD IS SICK EVENTUALLY IT TRICKLES DOWN TO THE REST OF THE BODY. THEY GET OFF TO COME SING ALL HALE THE THEIF HIP HIP HORRRAY . JUST TAKE IT A ND SHUT UP. I KNOW THOSE AMERICANS DON,T GIVE A THEY WILL HIGH TAIL STRAIGHT TO INDIA 25CENT A DAY, DOMINICANS TO DAMN STUPID.
I am not a labor supporter but i must say you talking alot of nonesense. I think that was a good move by the PM to address the matter in the way he did. Dominicans getting too damn lazy…
DOMINICANS TO DAMN STUPID….WOW
I’m not too sure where DNO gets their news but it’s a bit twisted. CH lowest paid employees get paid $7.5 an hour. Off probation, it’s $9. You do the math! 40 hours a week. For those of you who don’t know the human body, just a hint… A troubled mind can’t function properly. Ask youself why alot of CH employees are sick, fustrated, DO NOT like coming to work. THE LAST I CHECK A THOUSAND FRENCH MEN CAN’T BE WRONG.
DNO do some research… investigate
I agree.
what do you think people get paid in america? what is wrong with you people?
Well, off probation they are off by just about $100.00, so that’s not too bad but you are correct they need to be accurate. At the same time this is more than most secretaries in Dominica make. I keep hearing about they way they treat workers and that it is not so good in that area.
EC$9 per hour, after tenure it is EC$9.80 an hour. If you work on the weekends you get $EC$13.80 an hour. There is an attendance bonus, sales bonus and unlimited overtime. Well, how ungrateful and entitled can one island be?
Dominicans crack me up- we have ppl dat don’t work there that wanna give their opinion when they don’t know what it feels like- everyone’s saying the young ppl are nt serious. Well I’m 20 and I get to work everyday that I’m scheduled to work, so being young aint got nothing to do with it. I don’t see why ppl dock to go val, triple k and wck in dominica, they aint going nowhere, another sewo for them to play dere noisy music wuda must come again.all I checking is I went to work that day- I got my double pay, dat money is to go in a sewo when I off to spend money I actually have. All the workers there signed a contract stating that they are willing to work on holidays and weekends, plus most of the workers before they started workin there I’m sure they got a heads up bout how inside there really be, yet they still applied. I just checking yah inside dere can be a bull place sometimes and other times I just have to be thankful, becus if I wasn’t working there where wud I work? In a chiney store?? I have nothing against ppl working there but I have my family to help and the money I get by ch is more than enuff- at the end of the day we all have to understand the company does certain things to sustain itself, even if we look at it like is nonsense- but at the end of they day just complete ur 8hr shift or ur 10hr shift and roll out!! Yah it stressful but its becus we taking them tings to personal- I just checking run thru dem two weeks of work- get paid- save my money for bigger and better tings and run thru another 2 weeks to get paid again
Nice. I like your vibes.
idk but if i were d managers of clear harBOR KNOWING A TIME LIKE THIS A NUMBER OF MY EMPLOYEES DONT SHOW UP. A RAISE WONT HURT ANYBODYA AT THAT TIME!! WILL IT? BUTTER YOUR EMPLOYEES BREAD THEY WILL DO THE WORK. MONEY TALK..
Are u serious? Not even a junior clerk with the Government of Dominica makes the minimum salary at Clear Harbor at the end of the month. I worked at Clear Harbor but since then I migrated. Dominicans, yes it may be stressful like everywhere else but we have to be thankful for small mercies. Here it is u find a job, think of all the other unemployed ppl out there who wish they had a job to go to. The salary that CH pays is good if u ask me. U all believe tht the grass is always greener everywhere else, but when u move on,be it to another job in DA or another country u will find that u wasted the opportunities, time and good sense that u have.
Everyone outside of CH gets to comment because they have such great work ethic – I guess you love your job enough that as soon as this was posted you guys started commenting on this because you had nothing to do at work today? I guess your boss is that easy going. At CH there is no such thing. You get to sit there your entire shift listening to angry and dissatisfied customers whilst working 150% extra to maintain your targets. NOONE IN THIS COUNTRY get to comment about how CH employees should perform at their job, because what they provide to their client and their customers – we as a people so gravely lack — customer service. Noone outside of CH can comment about the “struggles” of the job – donot judge or go on with the abhorrent comments. If you dont feel appreciated by your job then you wont perform. Understandably its no excuse to miss work – especially for partying,however attendance has always been an issue because most employees are forced to take sick leaves because they cant call out with a headache one day out of the month. Your Prime Minister is bragging about efficacy and how imperative it is – but he’s not producing jobs for his youth. There is no upward or downward movement – not even side to side. The PM can only cry this down simply because he will be in hot oil if CH closes. However like most adults you work the job you have because you have NO OTHER CHOICE,(like all of you onlookers with the GREAT work ethic) if there were an option maybe then the CH client and its management will learn that the employees are just as important and in turn there may be some type of leniency towards the employees – who are actually human beings. Now one thing that struck my attention is this MORETOCOME individual – who went on about Blackberries and “accents”. If you listened to yourself speak you would be disgusted with yourself – what make you think/feel that an American who is offended that CH is an outsource – taking their jobs and their benefits would be happy to listen to your bullshit accent. You are simply jealous because CH workers are not InternetChildren. They spent hours on that phone to purchase their phones. You are ignorant and should not have commented – work at CH for a month; I dare you, and then comment about the type of work ethic these employees possess. Everyone is crying down these individuals, without them where would you the vender and bus driver be? Charging $3.00 to take an employee to work, and 8$ for a cheese sandwich. Is that what’s really bothering everyone? Before any promotion comes out they come to CH employees first!! Everyone who wants to sell their weave and their shorts and their shirts, approaches a CH employee first. Management is trying their best to indulge their employees’ plight – but sadly the robots they have created have become callous and careless. To the outsider looking in the workers may seem careless and irresponsible but these individuals are hard-working and take a lot to earn what they are.
do you really expect the PM to create job s for every body? Ungreatful! the man went to the US to help secure more positions at clear habor so you and others could be hired,and you are talking about he would be in hot oil? Lazy.The people on the other line do not even know you.don’t take what they say personal.Go to work and earn an honest dollar.
To: youareadyk,
I thank you, this is coming from someone with knowledge of the company and it’s back ground. I thank you again, and people need to understand that! This comment of yours needs to be posted on all corners of Dominica so that those who do not have computers can see it! People who have EARS should LISTEN! and those who have all the MOUTH should let someone else (someone who listened well enough and understood) TALK!
The Dominican people need to know the crap going down.. at that place they call C-H….Management need to put them selves in the shoe of an agent..we feel like slaves at times….we work hard, don’t let anybody full you…..
Good! Well keep working hard and stop behaving like babies. Stop being absent (without a cause) and go do the work you signed a contract to do. We Dominicans can be too indiscretionate at time. GOT TO WORK & STOP ALL THAT SEWO!
first of all of u need to stop saying ‘young ppl’ and say some young ppl ,becus all u guys r doing is categorizing everybody in 1 group-keep in mind that while the party goers are out there having fun,the few of us trying to do the right thing are sittin in work,on calls,takin the stress,and doing our job..(I WORKIN BOTH CARNIVAL MONDAY AND TUESDAY AND I AINT SEEN A PUBLIC HOLIDAY IN 2 YEARS ) so WATCH THE ‘YOUNG PPL’ SPEECHS- those of u who dnt work at ch u need to verify ur information before speaking,becus really u only makin urselfs look like idiots-for those of u who do work at ch ,we kno how it is,and we kno that that’s pretty much how its gonna get. so while u in them ppl building ‘ON AMERICAN SOIL’ do the job the best u can and when u leave at the end of ur shift THANK GOD ,becus the work not following u home and u DON’T HAVE TO DEAL WITH THE BULL***** UNTIL U RETURN TO WORK THE NEXT DAY.
When we finnish we looking for Barrels from ovrerseas, not knowing the dicipline and effort our families have to subject to in order to earn that barrel money.
C H Worker you are so wrong. We in the U.S.A take our work very serious. I spent 4 years in the Military same thing, only reason you can be absent you must get your sick butt to the Hospital and bring the Dr. note to your Boss before you can go back home and be sick! Same thing I worked 15 years at the Post Office you need a Dr. note you can bring it in the next working day. You are also drug tested at random. So my advise to you and everyone else in Dominica if you can’t take the heat get out of the kitchen! You can’t make it State side with lazy bones!
What else do we expect? We have a lawless society, poor role models. Poor work ethics, These are the important priorities for Dominica.
We need to address the poor work habits in Dominica; and until we do that we are doomed to fail.
Every body was laughing Pari right? there you go… only in Dominica. As a people we are too complacent. The thing these kids dont get it, if they lose that job there right now there is absolutely no other choice for them but migrate. Now even migrating is becoming a problem. i believe we have a serious cultural issue in Dominica. we need to do some deep soul searching as a people. Start at point at work and work hard to raise your game to become your manager’s manager…
When the Americans celebrate their holidays such as thanksgiving, comcast workers in the US get time off…But Dominicans don’t even get 3rd November off.i am not sayin that CH employees should have all local holidays but I thought that was a recognized and important holiday/milestone for us.
i dont know about the fine prints o the job description @ CH but dont they tell u that the holidays u get off are american holidays and not dominican holidays?…am not sure..just asking cus i was told that by a few of the workers so i just want to be clear. if that was told to you prior to the employment and u went ahead and signed the documents..then u cant complain can u?…oh well…
though we are the developing country it still sucks to be working on every holiday your country has, you better pray on one of your off days fall on a holiday or you will be working on everyb holiday including new years, carnival and christmas. And on the american holidays you gotta work 4 times as hard cause the us centers as closed to give their workers a day to be off when everybody else is.
Maybe managemntv should look into at least giving half of the staff one holiday and the other half another holiday and find a way to make up for those will not be present. at least let the staff feel like they are being a fair chance to enjoy a holiday with their family.
every work place has it requirements and if one is not able to deal with it then you should leave. there are too many of us who do not take our jobs seriously and may cause an entire company to fail. the job provided at CH requires discipline, we work by intervals, a head off the phone whether late or absent absoulutely put us at risk. if u are not serious if you are not punctual if u cannot maintain being employed just dont come
Lowest is 1676??!!! I’ll work, carnival, Christmas, new years, birthday, earthdAy, once it ending in “day” I’ll work!!!!
doh mek dem fool yu… u start off below minimum wage 6.oo an hour
ok, iggy, minimum wage in Dominica is EC$4.50 for Factory and Tourism sectors. Uhm and for Juveniles; it is EC$3.60. I am Dominica. Are you?
@ G-man is an enslaved poor soul. His god is the dollar.
Ok, folks are not showing up for work etc, what can the PM do about that?? force ppl to come to work?? The PM must stop trying to think he has a magic wang, he might have been a contributer to some extent due to the introduction of the red clinic. Dcans particulrly the younger ones have become lackadaisical and use the red clinic and a medium of employment.
What is your problem?????? Reread the article again and stop bashing the PM. Get the facts straight and read again. Don’t you see that the deliquency is a major concern for the country??? The Headquarters who monitor the operations caught that and you do not think that the PM should be concerned????? Come on people give me a break. Stop hating so you will be objective and please respect authority.. this is the height of our problem here ie not respecting God first and then others.
To me he visiting the place was a good move in order to encourage the workers because at the end of the day it is people in his country who would be out of jobs.
While im not in denial that there are many people who do not come to work i am also not in denial as to the reasons why these people do not come to work.Do you know how stressful it is to work in a call center?The requirements are tidious and ovewhelming! like they always say “who in the kitchen feels the heat” the environment is not easy,and management themseleves do not make the people feel happy to come to work. CH LEARN TO TREAT YOUR PEOPLE RIGHT AND THEY WILL COME TO WORK! while this is no excuse for some people who are really lazy but its more to it than what the eyes see. if you dont know jack!!!its best you keep quiet!and by giving out a story like this to DNO dont you think it would be worst if the “client” sees this …news like this spreads fast especially over the internet …..the client may now become more concerned about us not being able to manage our mouths rather than absenteesim!
Get real what are you saying?? Don’t you get it the people did not turn up to work because of parade. Excuses Excuses… People need to be responsible and think what their actions can cause. Read the article again and take in what is said. Do not make excuses about not treating right. If they are not treated right, they can always leave the job and there are many others waitng to take their place. Stop with the excuses to justify wrongdoing now.
what am saying is you dont work there so shut your quick to judge !
@CH EMPLOYEE > wake up and smell the coffee i leave in canada and have worked at a call centre and believe you me it is exactly like.. that you miss a day and you are fired .. that is how they work all over the world.. bottom line is you pple are too lazy , too laid back and too like to complain… suck it up and welcome to the real world…. do your job and go home. all you too like bon tan and dont want to work. all u want easy job and get big money.. stop complaining and be greatfull that you are employed if not get the hell out and give someone else that really want the job the space..!!!!!!
I took a look at all comments about sick leave and times are hard and we must hold on to our Jobs. I agree with the attendance policy totally, people need to work if they are scheduled. What i do not agree with is the sick leave being unjust as this job has a lot of health issue, eyes, ears, being stressful just to name a few.. I could go on and on and on.. You need two hands to clap and certain things are not fair because we are all humans at the end of the day.. Constructive critisism, I think the same way when other islands have there activities and Dominicians have to cover, I think if this is explained then other people could pull the weight through out the company.. The majority of people do not have responsibilities and do not care if they are in a job or not, which is another topic, but you should know your staff and put incentives in place or come up with an action plan to solve it other than pointing fingers.
I am not surprised. If it rains too hard in Dominica that’s a valid reason to call out or show up to work late. If work ends at 4pm by 3pm the workers clear their desk to go home leaving incomplete work. Dominicans have VERY POOR work ethics. With that attitude they will NEVER survive in an American work system.
No actually they will survive great in the American work system because they will do their job no matter what because they in American but in Dominica they know they can get away with not performing.
People work in shifts, so some persons are scheduled up to 11PM..
HONESTLY THE ONLY PLL WHO CAN REALLY COMMENT OR GIVE A BALANCE OPINION IS THOSE OF US WHO ARE WORKING AT CH… IF U HAVENT WOKRED THERE U WOULDNT KNOW THE PRESSURES OF THE JOB…YES ITS AN AMMERCAN COMPANY BUT AM PRETTY SURE THE AMERICAN COMPANIES ARENT GIVEN SUCH STRICT RULES AND ABITARY REGUALTIONS. .TAKE FOR EXAMPLE ONCE U MISS WORK THE ONLY THING THAT CAN JUSTIFY U IS A EDICAL CERTIFICATE… THERE`S NOTHING LIKE MY KID NOT WELL OR MY MOM DIE.. THEY DONT CARE THEY DONT GIVE A DAM … THEY JUST NEED THERE WORK DONE AND THATS IT.. SO IN TURN WE JUST GVE A DAM EITHER . . . YEAH I DISAGREE FOR MISSING WORK FOR NO SERIOUS REASON BUT AT THE SAME TIME CH NEEDS TO THINK OF UR NEEDS .. AND DONT FOOL YA`LL SELVES THEY NEED US MORE THAN U MAY THINK. .
Welcome to the real world my dear. I have worked at call centers in the USA and its zero tolerance for inefficiency. Workers need to take their work serious. If what I see in other business places on island is any example of what is going on at clear harbor then I totally understand the complaint.
The various attitude will not work with an American company. Sometimes I wish that companies would spend time training their workers. Dominica pride itself on rude customer service so much so that when we come from the USA they tell us this is not America. When Clear Harbor start to release them only then will they understand. Strictness and consistency is what makes America produce great customer service. Customer is always right is the modus operandus of American customer service. Customers on island are treated poorly.
Sorry. Dominica is still stuck in a Third World Mode. If you have not traveled or lived in the US Work Ethics, Time, are very serious. They will make or brake a company.
CH Employee don’t fool yourself…customer care reps come a dime a dozen. Don’t forget CH closed one of it’s Caribbean location and I’m sure the reps were saying CH need us more than you think. This company can take it’s business somewhere else. I work for a company where the employers are strict and it’s not fair to the hard working employees like you or me but we are there to do a job and as long as we are employed we should do the job to the best of our ability. Calling out or faking an illness just because someone don’t want to miss a carnival show is not fair to the other employees, or the customers you serve. If you have concerns then take it up with your boss or his boss. If all else fails then blow the whistle on them. The headquarters is located in 3030 Royal Blvd S # 150 Alpharetta, GA 30022-3789
(678) 566-3212. If you feel the company doesn’t value your hard work then contact CBSAtlanta and depends on what proof you give them they will launch an investigation and ask the tuff questions…they do it every day
I hope you know that they have been threatening to shut their doors in Dominica for some time now, so when you encourage them to call the Head Office,to file complaints, they feel, they’re already going through so much shit with them in Dominica, and now they’re complaining and they decide to shut down, i hope you got a job for those hundreds of employees that will be JOB LESS.
“SO IN TURN WE JUST GVE A DAM EITHER”
Eh beh ou pas feb, LOL.
CH made a strategic decision to invest in DA. That decision was based, in part, on the assessment (rightly/wrongly)that DA possessed a reliable and stable workforce. If CH determines that the current efficiency and workforce attitudes are not in keeping with minimum acceptable deliverables, then they will simply have to re-stategize and take their business elsewhere, leaving a few hundred more Dominicans unemployed. But, of course, you won’t lose a wink of sleep over that since you already don’t give a dam. No sweat, beau pere Skerro will conjure up another investor to replace CH in quick time. So, as you were!!
let me tell you the main reason people establish call centers in third world countries like Dominica – Cheap labor!! under the disguise of the reasons you’re pointing out
Not true bro. I have worked in a massive call center and the job requirements are hard to. The sack people all the time. What people dont realise that this attitude could deter other companies from setting up business in Dominica
well its sums up right that dominica is a blinging society…once a island doesnt adhere to standards across the board it runs all the way down to the man on the bloke..
If Dominica and Dominicans demand a higher quality in all sectors things would have being better but sadly the one man god factors where sectors are broken down will surely have a effect in the end…
Its time Dominica takes a page out of the Barbados mind set…..read and discuss stop being a handout society!!
if this Prime Minister understood issues and the rule of law etc it would be a major example throughout the island but again..maybe its the Asphalt!
I used to work at clear harbor and I can 100% say that there are some genuine hard workers who know the value of a job and there are some others that are down right lazy and think its just a big joke. sometimes the AC going down and so many other things but most of us held on. In these hard and economic times where jobs are hard to find not only in Dominica but the rest of the world people need to understand that as much as a job may not be all that u want it to be still treasure it. if u all don’t wanna do the job and care about it, then move aside and make way for persons who are desperate and would appreciate it better. A honest day’s work for a honest day’s pay. u all would rather dock work and go opening of carnival that will always be around then stay and make an honest pay?? I bet it had 1 or 2 people in town that would have traded places with allu. Just a Shame!!
this job like every other job has its ups and downs,it not everyday that u will find things sweet,carnival not going nowhere,neither is sewo,its not just us we are helping but ppl who will be looking for employment after school…dominica is a very small country,in these countries they dont save jobs for ppl who dont want to do it, the hire ppl willing to work……carnival or sewo isnot logos that comes every 4 years,i mean come on!
it is easier to talk when u are not the one behind the wheel….for all those that think that clear harbor is so sweet, then try it out…why do u think that there is such a high turn over rate…simple minds like yours believe it is sooo sweet and come working and within 2 months they resign….clear harbor needs to treat their workers better .and in the mere chance u get it , u get scrutinized like u are manipulating the system… if u dont believe me try it out….come down down to the most wonderful place to work…smh at u people…
p.s…tell the am/pm get his facts straight and stop spread his propaganda…the pay is 1440 not 1676…and for the demands that is to be met the workers are underpaid as most dominicans are from their employers….im just saying…
while it is true that there needs to be some work donme withb the work ethics of Dominicans we also need to look into whatv cause it ..
It isnt easy to work on there for 10 hours listening to the verbal abuse of customers for most of the shift . some usually pissed cause they speaking to an outsourcer.
so you have to the verbal abuse and try to think of doing everything right on the calls. make sure you say the things they ask you to say and remember nto inclusde every little detail. not it is extrenmly mentally exhausting to do that on 80 calls everyday.
Now rebellion is part of the human mentality, unfortunately it is having a sad effect on the company and on Dominica.
though we are the developing country it still sucks to be working on every holiday your country has, you better pray on one of your off days fall on a holiday or you will be working on everyb holiday including new years, carnival and christmas. And on the american holidays you gotta work 4 times as hard cause the us centers as closed to give their workers a day to be off when everybody else is.
Maybe managemntv should look into at least giving half of the staff one holiday and the other half another holiday and find a way to make up for those will not be present. at least let the staff feel like they are being a fair chance to enjoy a holiday with their family.
i dont hear Grenada having that issue but then again i hear they get a Holiday off, TRUE??
You would not survive on the USA market.We have become too dependent on family overseas. Motivation and drive are the two main ingredients for success.
U soundin like u trying to make this a foreign vs local issue. I dont think u know what you are speaking off ! Clear h pays these workers double the pay plus holiday pay. Humane? Have u seen inside ch? Cleaner than most places I see in da. Have seen many have their own little cubes for privacy? They break. I wouldn’t even let them have one, as they sitting down the entire day on phone. Plsssssse !!!!! InHumane is apple workers iin china that
Forced to sleep at their worksite and can’t even go home. Ch is a good company. I never worked there but know a few great workers there that always complaining about how lazy the rest of the staff is. Soo please where ever u are know the facts. As someone said companies maybe turned off by comments like yours.
we need to stop making everything in this country political. numbers never lie. 37 percent of the staff were absent on saturday which ironically coincided with the opening of carnival festivities.the prime minister is totally within his right to comment on this as clear habour employs a substantial amount of dominicans who in turn affect our economy. it is high time that our young people develop a level of professionalism and accountability at the work place. you enjoy the salary and all it brings so give your employer he’s just due.
I agree that the work ethics needs some worok, however when you out you dont know what it feels like. itv isnt easy to be in there working for the 8 hours taking the verba abus from the customers and then it is so memtally frustarting to think of doing all kinds of things right on the calls, sayin exactly what jhe need yu to say and WHEN and then be sure to keep teh call under a certain amount of time try to stay on without using hold with someone who keeps cursng and yelling at you. the pay seems sooo good to everyone who doent know the mental frustration that comes with it. In case you did not know CH has no national Holidays. and i understand that in the developing countries its like that in some comapnies. But if we are realistiuce when human being feel they are being robbed of something they use small ways to rebell. sadly thus formn of rebellionn is affecting the entre country and the people who actually need the job. It isnt easiy sittng in there every National holiday and then when the american agents have a holiday you still stuck doing 2 tmes more work because they get holidays but you dont. you just need to pray one of your off days falls on a National holiday or else you will be working on New-Years day, Carnival Monday and tuesday, Easter , Mayday, Christmas day, Boxing day, ect …
Maybe Managemnet should look into giving half of the shift at leat one national Holiday and the other half a different holiday and offer a skeleton crew to make up for those who wanna come cover for those given the option of enjoying that holiday.
I dont hear Grenada with the same issue but umm i heard they get at least their indepence day off . True?
yeah and doe play
Dominicans too wicked, we need to get our priorities straight……if clear harbor closes. we all will feel it …………. then after they will come and say d gov not doing nothing about employment in the country..
deliquency does not happen overnight – a couple of months ago they were so pleased with Dominica that they were talking expansion.
Was that talk politically motivated? They are telling us nothing new about the Dominican worker. If you are not on them like a slave driver, they will simply slack off – given the chance many will rob you blind.
You made your bed now lie in it – this is the beginning of the end. All these call center jobs will soon end up in India.
Let Skerrit continue to TRY to fool people – dominica is not competitive in human resource.
You are such a fool. Those irresponsible people did not report to work so they could party and you talking about Skerrit fooling people? Yesah Domniche fami waycheh.
I’m Dominican work for the IBM corporation for over 6 years now in a call center.
We have a Point System going on.You have to be ON TIME at the center.Not five minutes late,lest you get half of a point.You call out an hour before work you get 1 point and if you call out half an hour before work,or no call no show then you get 2 points.If it amounts to 8 points,then you are fired.
At my job only way a point can be removed would be with a doctor’s note.We get 15 mins break and 30 mins lunch.Based on how many extra minutes you spend on your break or lunch for teh week,it can lead to adding half of a point.
For the past six years I only have just one point, and that was because I decided to take a personal day off; sister was visiting.
People need to take their jobs seriously.It has to do with attendance and committment;being disciplined.There are countless amount of people out there with no jobs at all for years.
Clear Harbour needs to adopt the point system.At least it will show how much people are committed to their work.
we do have it its call tardies..if we are late or are not going to show up we call we get 1. if we do not call we get 2. after 4 in a mth u get suspended and and if it continues to happen in d other mth u could get fired.
Who started that high level of sewo, sewo, sewo in the country? Is the same Skerrit…when these same peolpe leave work and hide behind the same doctor sick leave to go to Skerrit rallies on a Sunday….it is ok with Skerrit right….this boy utterances can only be describe in ONE WORD ask Carrette////////////////
I guess it’s the same attitude we got in society and it is showing up in the work place! Yet we cry about foreigners are taking our places…so laughable!! Then we blame the Chinese and the Haitians….so ridiculous!
As your name says. These people are plain Lazy.
While you busy driving your bus and hard working, these people get a good apying job and they playing the fool.
LET ME TELL ALL OF ALLU SOMEHTING…IS THOSE THAT IN THE KITCHEN THAT FEELING D HEAT………ALLOT OF ALLU THTA TAKING DERE LOOKING LOOKING LIKE ALLU WELL SWEFF A JOB BRING IN UR APPLICATION, PASS THE INTERVIEWS TAKE THE TESTS, START TALKING D CALLS AND THEN YOU CAN TALK…………….IF ALLU DOE NO WHAT THAT HAPPENIG IN A PLACE….BEST ALLU KEEP ALLU TRAP SHUT……………
DNO this question is important, please allow me.. Don’t you people find it strange that Skerrit was so quick to DIRECTLY address this situation and no one from the public service has said anything about Parry report? HUH? Shouldn’t you people be asking that question? IS Skerrit going to address the 20% productivity of the public service that his productivity reported to the world. This is what He should be addressing.
Get Haitians.
and chinese too
That my friend would be reason work work stoppage on regular days not when there is party in town
if that is the case then management is delinquent. and i see this in majority of businesses around Dominica.
In this economy with the unemployment rate so high these people are putting their jobs in jeopardy. Do like they do here in the ATL…fire their behinds and employ people who are serious about their jobs. I would hate to see that company close its Dominica Office because people don’t want to show up and get their work done. I understand it’s carnival time and you want to enjoy yourself but you have a job and carnival sewo is not going to pay for your next top-up. Take your job seriously people…there are millions out there without jobs.
“The lowest salary paid is about $1676 with the opportunity to increase that by overtime” ……EH PAP…DNO where allu getting allu facts eh??? mind my salary eh cuz it definitely not high so!!!!! after you have worked as an agent for 6 months its only then you get $1440 per month before taxes…so i dunno where allu gettin tht..allu doe even want me to post what you does get when you training or your first 6 months with the company….so get allu act togetha!!! too much chef in the kitchen does spoil d soup, and the person in charge lying so it will seem like is clear harbor workers that bringing the company down, they over work us and under pay us and then they spread lies to the PM making him think we delinquent…WE WILL REVOLT!! INCOMPETENCE!!
Mr Prime Minister this a very good job that you are doing and i have to congratulate you but on the other hand these young people are been exploited.The company is paying $5.00 an hour in this day and age this is slavery. In a country where every day living is so expensive please look into the wages that these employees are getting
absolutle ludicrous! The turn-over at Clear Harbor is less than any other organization in Dominica. Do your research.
SHut allu face, allu know how stressful it is to be inside there on a holiday, or not just a holiday a reg working day, allu believe its easy to have someone call u a hungry dog and you just have to stay and smile and be nice, do you ppl know the kind of things that expexted to have our performance look good, you know what try it out for some time and then come and talk, we work for our money so we can buy blackberry, unlike little kids that not working no where and have blackberry
If there are comments like that being made to the staff this needs to be reported to the gov’t in the same way. taking time off is only putting yourselves in more trouble
look at it from a different point of view, your nieces,nephew and other family relatives have affiliations with clear harbor, now, if they decide to shut their doors every single one of them will suffer, with that being said, i am a employee of clear harbor, DO NOT spoil this for people who really appreciate their jobs…
Our favourite/most important activity in Dominica is Sewo, what you expect the young people to give priority to. When we want them to vote for us we give them Sewo rather than serious debate on developmental issues.
I know of some had working , dedicated and responsible older person (between the age 30-50) who can be a great asset to clear harbour…give them a try!!!
Please send them to CH! Every month there is a new class to make up for lost heads. Maybe CH would be given an opportunity to recognise the value of a more mature staff population.
All they have to do is go down there and do the test, then speak to HR whether or not they pass. Easy and Breezy!
Not only older people are dedicated..i am ONLY 22 and I am well dedicated to my job..I don’t play that game. And they have to many people working clear harbor just for vary….ALOT of them don’t know jack about what they doing. For opening alu missing work? They should make an example on a few of u and then see what changes that come about
ALL I CAN DO IS LAUGH!!!! DOMINICANS TO LIKE AN ACTION!!! ON A MORE SERIOUS NOTE… THIS IS NOT CREATING A GOOD IMPRESSION ON US..WE NEED TO TAKE OUR JOBS SERIOUSLY BECAUSE IT’S VERY TOUGH OUT THERE!! WHATEVER JOB U HAVE RIGHT NOW U SHOULD TRY YOUR BEST TO KEEP IT BECAUSE IT’S NOT EASY TO FIND A JOB!!!
dominicans basically have no work ethics Clear harbor is a fine example like the public service, their behinds need to be fired till competent reliable are hired who actually want to work
We need to cultivate in our young people values that would make them responsible. Too many young persons take life too lightly and appear to have no sense of purpose. You cannot play with your job. It’s your bread and butter. Parents, stop bailing out your children every time. Let them learn to be responsible and purpose-oriented. Practice tough love.
this is a shame!!!!!!!! I worked for the company and left a few months ago because of personal matters and I must say Clear Harbor is one of the best things Dominicans have ever gotten. Yes its hard work but nothing comes free.
I use to show up to work at lease an hour early and instead of being applauded i was teased and nagged, “boy you sort, u coming work so early, u doe have a home?” And then there’re all the rumors of what goes on with the employees. They fail to realise that if clear Harbor has improved the quality of life by far in Dominica. Everyone has a Blackberry, nails well done, clothes ordered online and always keeping up with the latest fashion. Yet, they fail to simply be a good employee. I hope they remember what happened in st.Kitts not to long ago. THEY WERE SHUT DOWN because of the very same problem!!!!!
Mrs. Seaman and Ms. Karam I know you guys are working hard, always admired that but its time to take it up a notch. PUT DE BRAKES ON DEM. Cuz is Peter that gone pay for Paul.
Maybe the company should pay double pay or triple pay during carnival?
What “utter rubbish” tell those young people they have to put work first that’s all.
I just love reading these comments because last week people had so many nasty comments to make regarding Parry and Mrs. Pestaina on a similar subject. I’m sure they are having a good laugh right now.
Our people are just not ready yet. They exist in some timeless bubble that revolves only around them.
The leadership of the country has the responsibilty to motivate and energies i’ts people to take responsibility for their development. The Skerit adminitration have prepare the Domincan people to depend on Government. Work and productivity is not part of the people thinking.
Amen to that. Many Dominican young adults want money but are simply not ready to work hard for it. Come on people, an opening parade over your employment?
It is not easy working there. You have limited resources to work with. There is a big disconnect between the main office and the call centres. They also make it mandatory that you make 2 sales a day. You may try really hard may get none. Also, they could pay more. Compare to the US what Dominicans get is peanuts. But mainly the stress comes from Comcast disconnect with the call centre. There need to be a direct link. This is the issue with all call centres in general.
You cannot just “Compare” US salaries with local salaries. Have you ever heard of market forces? SMH
LEAST THEY GET “PEANUTS”…SOME PEANUTS ARE EXPENSIVE YOU KNOW AND YOU MAY EVEN GET SO MUCH THAT IT FALLS OUT OF YOUR HANDS.
Well the one thing we cannot do is to change the nature of the job. A call center is a call-center which means that the requirements and expectations are the same. “Limited Resources” is waking up in the morning and not having breakfast for your children. “Limited Resources” is watching your life waste away and not have an opportunity to do anything about it.
Making 2 sales a day or working within the realm of responsibility that you applied for and remain in, is not necessarily a bad thing.
If there were a direct link from Comcast to CH, shed 11 at Canefield Industrial Estates would be empty or making soaps; not a call-center. No client would stand for someone complaining about the requirements of the job that they get paid for.
We need them more than they need us, and don’t be greedy, CH pays more than the average job in Dominica and they give everyone a fair chance. Do you think that Astaphans would tolerate someone who complains about making two sales out of an 8 hour shift? i think not!
dont be a fool…we are not in the sales department therefore it is quite hard to make 2 sales in one day when you work in a department where the customer calls in yelling at you stating their bill is too high!!!!!! get ya act togetha and shut ur trap…Astaphans have customers coming in to BUY…we have customers calling in because they want to pay less not ADD MORE YOU NINCOMPOOP (spelt wrong but u making my blood boil)
letmetell you,
HOw does your write up explain the 36% absents last week end? It is quite understanderble if you do not make 2 sales each Day. if your average # of sale per day is 2 less than 2 then that becomes a problem for the company. You will not be adding any value to the company from it’s vantage point.
My only advice to all employees would be to exercise determination dedication and disciplineat your job and you will become a valuable asset to the firm
Is that an excuse for staying away from work?
YOU MAY BE RIGHT THAT WHAT THEY PAY IN THE US IS MORE BUT A PAY OF $1676 IS A REASONABLE SALARY IN DA. IF ALL THE WORKERS TAKE THEIR JOBS SERIOUSLY AND NOT MISS WORK FOR FOOLISH REASONS THEN AT THE END I THINK THEY CAN ALL REQUEST MORE PAY .BUT MORE PAY COMES WHEN ONE PROVES THAT THEY ARE COMMITTED TO WORK
People stopthemadness.com…. THE LOWEST PAID WORKER DOES NOT MAKE $1676 A MONTH… there are some persons making $6.50 an hour, thats 160 hours a month…do the freaking math : $1040…when you are off probation you make $9 an hour, thats again 160 hours a month : $1440 BEFORE taxes…jesus are you ppl stupid…if you dont work here then dont believe everything you read
Your job is very easy if only you had to make 2 sales a day. i worked with call 767 and sometimes i would end up with 25 sales and more a day. we went through those same insults and even worse but we never complained. we enjoyed what we did and thus we always reached and passed our target. when people love what they do they tend to work more effective and efficient. if you don;t enjoy your job you will not perform. So my advice to you is to leave the job
Y’ALL NEED TO GET UR FACTS STRAIGHT.THERE ARE TWO SIDES TO A STORY NOT ONE SIDE.YESS THE PAY IS GOOD AT CLEAR HARBOUR BUT WHEN COMES TO THE WAY THAT U ARE TREATED IN THE WORKPLACE ITS NOT WORTH:THERE ARE AGENT WHO WORK THEIR BUTTS OFF TO MAKE IT TO WORK ON TIME EVERYTIME AND WHAT DO THEY GET FOR THAT???THEY GET TREATED LIKE THE AGENTS WHO CONSTANTLY MISS WORK AND COME LATE.WHEN U HAVE TO ASK PERMISSION(AND STILL GET DENIED) TO GO TO THE WASHROOM WHAT DO U EXPECT??/ WE ARE NOT ANIMALS..HOW CAN U DENY A HUMAN BEING TO USE THE WASHROOM???.WE ARE NOT LIL CHILDREN AND THERE ARE AGENTS WHO OVER DO IT SO WHY DONT U THE HR DEAL WITH THEM ACCORDINGLY AND STOP SPOILING OTHER PEOPLES REPUTATIONS..THE AGENTS WHO USUALLY DO THESE THINGS ARE THE ONES WHO GET SPECIAL TREATMENT FROM MANAGEMENT AND HR AND THATS WHY THESE THINGS CONTINUE TO HAPPEN.TREAT EVERYONE FAIRLY AND HANDLE UR BUSINESS PROPERLY.U KNOW WHO THESE AGENTS ARE SO TAKE IT TO THE NEXT STEP AND TAKE THE NECESSARY DISCIPLINARY ACTIONS.DONT COME TO US WITH SKERRIT WHO GAVE A SPEECH AND RUN OUT WITHOUT US VOICING OUR CONCERNS TO HIM.SKERRIT IS SCARED THAT CH CLOSES CUZ HE KNOW HE CANT PROVIDE JOBS FOR THE YOUNG PPLE OF THE COUNTRY HE SHOULD NOT DEPEND ON OUTSOURCED COMPANIES TO CREATE JOBS FOR THE YOUNG PPLE HE CLAIMS TO BE SO CONCERNED ABOUT.WE WORK OUR HOLIDAYS PLUS AMERICAN HOLIDAYS TAKE BACK TO BACK CALLS.YES WE WANT THE MONEY BUT WE ARE OVERWORKED FOR IT AND WE WANT TO BE TREATED WITH THE RESPECT THAT WE DESERVE TO DO THE JOBS
This piece of news is simply sickening.
It is called, give me your money and let me do what I want, when I want. Then you can f off. That’s the attitude in many work places today.
Aforce Dominican youth rather a sewo than to go and work hard. Weh, weh, weh. I had the same problem when I had my own business. I could not get the employees to be dependable around carnival time. It’s all about the sewo but they always want top up. Uh huh.
I think the problem stems from the values of the youth. They have no idea of what is hard and disciplined work. They take responsibility very lightly. They don’t have the serious work ethics of their parents and grandparents.
And Judith Pestaina and Parry Bellot were talking BS right? Eh Mr. Gregoire??? Give me a damn break. Thsi IS what’s wrong with the country!!!!
Its a bit strange that the management and staff of clear harbor havent noticed the trend in absenteeism. when there is a major festuval or event, few workers are present. i firmly believe that the managers should be more firm in allowing such workers ti return or call in sick whenever there is a festival
Whenever I read about CH its always about the young people they have working for them and the young people they hope to employ in the future. With any business you need a good number of some older wiser heads in the mix to balance things out. When they hear the young people conspiring together to take time off, (I’ve worked in a Call Center!) they could advise and remind them that they have a lot to loose as jobs are hard to find.
This is very disturbing. Our people must get serious- Parry Bellot to the rescue.
All who doesn’t show up with a valid reason (sick leave from doctor) etcetera, send them HOME and hire the people who want to work. This is just typical Dominicans!
dominicans spoil all they want to do is work Monday to Friday 8-4 and everywhere closed on weekends.. the country cannot move forward like that!!!
ahhh skirro, i think u come an take on our side you againts us..
hmmmmmm
Check your spelling and grammar first, no wonder you are a delinquent as well.
Why is the Prime Minister directly involved in a Private Sector Business Management issue?
I don’t get it. If employees are displaying poor work ethics isn’t this a problem to be solved by the Management of that company? Is there a special arrangement in place?
The Labour Standards (1967) Act is very clear on this issue. Workers can not absent themselves from work without informing their supervisor within a reasonable period of time and provided valid reasons for the absence.
There is also a process to dismiss employees which must be followed by ALL companies operating on island.
Why is the Prime Minister directly involved in a Private Sector Business Management issue?
And if he don’t and Clear Harbor loses its contract in the US…you and your tongue and all those on Q95 will not have enuff saliva to blame him.
I thnink that is proactive and he as Commander in Chief is lookin out for Dominica and Dominicans.
I am Dominica are you?
I understand the concern of the PM, and I share this concern. We cannot be lackadaisical about work.
Say this a second time Wikileaks. They are so hateful that they seem to forget what the responsibility of the PM is.
The PM has never worked in the private sector, never managed any private sector enterprise and may well be clueless on how the private sector works or what is required to improve efficiency in the private sector.
Parry Bellot recently issued a damning report on the levels of productivity in the Public Sector which is where the PM should be concentrating since the buck stops with him when it comes to the Public Sector.
He should therefore concentrate on putting his house (the Public Sector) in order before he delves into the Private Sector where as I said above he has no experience and may well lack the technical knowhow to give any useful advise to Private Sector Management.
Yes, but since everyone seems to have shares in CH, then it is kind of hard to reprimand without being reprimanded.
I take it that is why the PM is taking a personal interest because he cares about the sustenance of his country and his people and he sees the value added.
Hey respect, The PM is the Prime Minister of Dominica, not you and reread the article again. Then also learn what are the responsibilities of someone being the PM and then you won’t make those ridiculous comment.
I’m really not surprised but embarrassed that it took a foreign owned company to put us on blast. It is clearly obvious that a large portion of the working force has poor work ethic. it is evident during creole festival, at cricket events and now opening of carnival city. Also, when visiting several key business, yes, even the banks there is a lack of customer service and the laid back attitude displayed by staff members.
Clear harbor provides decent salaries and we have to do everything in our power to keep them in Dominica. We don’t want to become like St. Kitts. The US companies are all about profits and pay people to monitor performance, profits etc. Most importantly they will not waste any time in closing down or reducing the labor force if their business suffers for stupidity like poor work ethic.
Let’s please work on improving that.
What a shame! at the same time they are the people crying Dominica economy is bad. Everywhere most of employees private or public are careless. When they apply for a job they know the term of what is required from them in term of time and quality of work no body force them they ask for it they have been hired for it therefore why are they signing up for a job when they are not willing to do what they sign for? That is putting an employer in perilous position. They are they who make the economy being bad. No wonder the favor goes to the foreigners. no integrity, no manners, no care… What is wrong with you people? Is your life so sweet that you can afford such behavior?
You people are simply unbelievable, simply judge the workers from CH simply because of what statistics say. I used to work there a long time ago and I can tell you it is not a bed of roses and you know what, the only reason we could even attempt to get statistics about this to present to the public is because frankly speaking CH is alot more organised that more than half of the other business places out there. Frankly speaking, what ch employees do is unfathomable to most of dominicans and I can guarantee that most of you who think that dominicans are lazy would not last even one minute on the floors
That is true. It is tough. Opening of carnival aside, these young people should be commended for surviving in that tough environment that is not to be found in many other business places in Dominica.
Real world people! Real World. Dominica is the only place where people think its ok to live with their parents till they are 60.
The average person in the rest of the world starts working at 16 and moves out a year or so later with all the responsibilities of a fully matured individual. What crap are you talking to enable our young people to think that itis ok to be mediocre?
There’s a sign in my office that reads “HARD WORK NEVER KILLED ANYONE YET BUT WHY TAKE A CHANCE?”
DISCIPLINE IS WHAT IS REQUIRED BY THOSE YOUNG PEOPLE. YOU THINK YOUR GRANDPARENTS, MOTHERS AND FATHERS ARE HAVING A SWEET LIFE IN THE U.S. BECAUSE THEY SEND YOU ALL US$200 MONTHLY…WELCOME TO THE REAL WORLD AND WORK LAZIES.
WELL WELL WELL>
young people of Dominica need to understand that red clinic cannot keep giving money and that they have to work.. it not only sewo sewo and sewo !!!!
What u expect when u have red clinic? Instead of encouraging hard work u encouraging handouts for votes!
What planet did you fall from?
Bledy big man and woman, the PM supposed to encourage them to work? Shouldnt the number of bills they have be enough encouragement? You people just too d* wicked.
Why comment at all … you are out of context. You breathe hatred and cannot make an objective comment. Negative and most say something political. Have you tried seeing the implications of the challenge at hand? If you had done so, you would not have made this very negative comment. The Excusers and haters stop at nothing to make foolish comments and not amyting that one can learn from.
wicked set of people..allu always crying things tight yet allu not going work to go and spend money…every friggin year have carnival…allu doing like is the world that going to end if allu miss a opening….small minded!
Hey forget us clear harbor that help them to pay for them crack berry they using on fb
That is the same thing that Mr. Parry Bellot was addressing last week, there is a problem with work ethics in the country.
Maybe Parry’s analysis wasn’t that outlandish after all? If in the private sector where there is a lot less job security, Dominicans display such work ethics, far less for the public sector where people rarely get laid off…
life to sweet in C.H dats why… i don’t know what the workload is like… since i’ve never worked in a call center but having a job is soooo much better than being unemployed… don’t take what you all have for granted
I worked there for a time. There are many incentives at that job so don’t listen to the haters. CH is so aware of the problem, that they give incentives for coming to work on time. So basically people getting paid to show up to work, CH staff get discount on blackberry purchase, if you can swap with another employee you can take off… you just have to make sure your time is covered. The hardest part about Clearharbour is the clients who call in and tell you things like they can’t find their remote control…LOL.
And getting a paycheck every two weeks nice too. So who doh want job, they will soon get what they looking for
****LAZINESS*****
So many of us are so careless. We always want but we don’t want to wok for it!! We are growing a “Laissez Faire” culture in DA and this is what will destroy us!!
We want a job but at the same time:
*We want to go home and sleep when we feel like it!!
*We want to take endless lunch break!
*We want to take days off when we feel like it!
We have really had working people in DA BUT let me tell you we have a bunch of LAZY people in DA too!!
Laissez Faire………. attitude is what we suffer most in DA!!
you hit the nail right on the head! our nature is one of entitlement, we expect remittances and hand-outs and we act as if we are owed something.
You see what I mean. They want the money but they don’t want to work. And you cannot tell them anything about their attitude you know. We need a mass plan to sensitize some of our young people that this is the real world and we need to leave our disturbing attitude at home and come out and represent Dominica more professionally. When you all are on the phones work it like it’s no tomorrow. Take some time and enhance your speaking skills instead of gossiping and using blackberries you can’t even afford otherwise had it not been for this job. Make use of those blackberries then and do Customer Service Research and how to impress the customer and speak to those people properly..no fake voices, Use your Dominican voices but refine your manner of speaking. When you go out on your break practice on each other.
Gee man it irritates me that in 2012 you people just don’t get it. You live in this bubble that’s taking Dominica way down in the dumps.
i find u rude and out of ur place to tlk bout what pple can and cannot afford…allu tend to think that pple depend on CH and that there is no life after CH. Before u pple open ur mouths and talk i think that u all shud sit and ask ur self a question. Its not all bout the money its about professionalism and showing employees APPRECIATION.
yes those workin there do .. half of clear barbour staff hate clear harbour .. but cause they pay nice they there .. and i know alot of them .. they hate the enviroment down there .. ask around my boy
i could not have said it any better. we have no sensitization of global issues and act as if the world revolves around Dominica.
An honest day’s work for a honest day’s pay.
They too busy posting video in Facebook of themselves fooling around on the job instead if being efficient. I would neve allow any employee I supervise to record any video in the job! Some people just don’t know what they have.
no no no not facebook neh .. they takin out how many pictures at work and postin it on blackberry .. 80 percent of clear harbour or maybe all have blackberry ..
hmmmmmm well pm just so you know Dominicans Need not tell you that CH employees are still small island minded
“Small Island Minded”…you sound like the arrogant “big islanders” who are struggling to get visa to go a USA.
I hate when we bring down our own. D/ca is not perfect, but the way some of you speak, ppl may go to Dominica and be surprised when they see that the people are not wearing grass and that the people are literate.
wow! now ain’t this very interesting! attendance has always been a problem at clear harbor and unfortunately its not likely to change any-time soon, and the main reason is because of the morale of the people who work there! they aren’t treated right and as a result will resolve to behave in a manner that is not beneficial to the further growth of the company! the workers need voices, people to listen to them and then reproduce their concerns! cause clear harbor could care less about those that work for them, they are only interested in getting paid from their client! and they don’t care who they have to walk over to do just that!
Clear harbor is an American Company. That’s how they do things. Dominicas in this company haven’t worked for an American before so it’s a rude awakening as they expect work and pay minimum. The things is the pay that Dominicans getting at clear harbor is good by Dominican standards. This is why they should appreciate what they . Many of them can’t move to the US if that’s there behavior . You can trust that being in time every time and meeting goals are top priority. So stop rambling on about this and that. You acting like they need Dominican people. If clear harbor can find some Indians to this work for them for half the cost, they will close down so fast. They don’t need Da people. Acting like all u run the show. I would fire them left right and center.
clear harbor is a dominican company ur dumb they is an outsourcer for an american company so the american company can close down clear harbor and employee indians…..allu doh no dat going on ch and allu jus der saying allu stupid thoughts…keep it to allu self
To Annonymous who says Clearharbor is Dominican…check your facts booboo. Don’t you see they don’t even spell harbor Dominican style? (there is no u)
http://www.clearharbor.biz/
It is very much American and they can go back as fast as they came.
well i guess unemployed workers will have voices to go to the PM’s office begging for jobs and hand-outs after CH closes down because of lack of presence and performance. How about that?
Per the PM, he met with the owners of CH and was told that they are very interested in the welfare of Dominica and Dominicans. I am absolutley positive that if these people wanted Indians, they would have already gotten them after 6 years of inadequate competence.
If they decide to emigrate to the US, UK (or anywhere else), how do you think they’ll survive in the work force.
Sad fact is if CH is not satisfied, then they’ll take their business elsewhere, and what do you think the general outcome will be (word travels fast).
India is crying out for more call centres, and those employed in them are hard working, grateful people.
Yes they might not be treated right…so then they should quit..and just allow people to go through the system…if they don’t want to quit…then they should kiss ass and behave them selves in an orderly manner…and be on time….this is a big investment…and the investors can pull out whenever they wish….so the idea of a mini revolution against the bad treatment is a dumb idea!!
That is the problem when you bring developed counntry levels of expectation to a developing country. These people are not ready for prime time. Sewo trumps every thing. Never mind they might not have a job tomorrow.
And that’s truly sad. People putting pleasure before business.
I am sorry to admit that Dominicans have very poor work ethics. It is a shame and disgrace.
Be careful…this is the Internet. Potential employers/investors may be deterred by the “extreme dominican” comment.
Civil servants have poor work ethics, not Dominicans. Alot of privately employed persons respect time alot. J.Astaphans, as a matter of fact is so rigid when comes to time and on the job conduct, it is sickening. lol…so let’s be mindful…some Dominicans work very hard.
Carnival will always be here, Please people go to work and stay at work. times are hard those days.
Mr skerrit the doctors are to blame, they write sick leave notes for anyone, sick bbb or nit, once u ask
haaaaaaaaaaaaaaaaaaaa BAMMMMMMMMMM u see what I told you DNO??? don’t take this report at face value…..Obama say NO MORE TAX HOLIDAYS FOR THOSE COMPANIES WHO OUTSOURCING AMERICAN JOBS,
more news to come!
the worm just start to wriggle
you Dominicans need to realise that is we the ch workers that know what is going on. our staff lack discipline and need to get their priorities straight. iagree that people can be genuinely sick but some of the doctors over do it as well as our staff. ch workers if we doh buck up 16% of the staff will be gone not to mention the work load not decreasing if they fire more. let us stop acting like asses and according to the I T “get our acts together”. come one time to f ing grow up we all need money and ch that running things da. remember that