Digicel promises quality service to SAT customers

Stanton promises improved service at SAT
Stanton promises improved service at SAT

Manager of SAT Telecoms and Country manager of Digicel, Richard Stanton has assured customers of SAT  that they are in for “bigger, better service.”

Stanton told reporters after a promotional giveaway at SAT’s office on Friday that Digicel, which purchased SAT earlier this year, will improve the company’s television network.

“Our modus operandi as a business is to make sure we offer the best value and high quality services, so our customers can expect and be content that the television will improve,” he said. “They can also expect improvement in the internet broadband packages.”

He said although “it is a big task” customers should see improvements in the next eight to 12 months.

He noted that Digicel will also be improving SAT’s office to improve customer experience.

“People that know me and know the Digicel business will see that what we are trying to do is make it a nice place for the staff to work in and a nice place for the customers to come too,” he said. “We’re making further improvements with some paint, some TVs for the customers to look at while they wait in line. It is just a small step to make customers feel more valued and more important to the company.”

Five SAT customers, Melinda Flora of Tranto, Danny Fergus of Bath Estate, Celcian Antoine of Petite Savanne, Rosetta Tavernier from Scotts Head and Francis Edwards from La Plaine were lucky winners in the first SAT giveaway since Digicel took over.

The prizes, valued at $15,000, ranged from a Blackberry Smart phone, $200 shopping vouchers from Whitchurch and tablets.

Stanton said this was one way of saying ‘thank you’ to customers. He said they should expect more promotions all year round.

In February Digicel purchased SAT Telecoms, in a move that was described as a good one.

 

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28 Comments

  1. Oliver McCurdy Jr
    December 17, 2014

    i hope u all at Digicel Play Dominica telling the people how bad ur net your service since your take over for home NET is when nite comes u cant use ur net nites and weekends when everyone at home if u have 8mgps u getting 3 and 2 MGPS that is after u get it they tell u that they a working on it after they make u move from where u was to them over a month now they a saying the samething trying too fool WII

  2. But wait
    March 31, 2014

    Dominicans do not even realize what Digicel is doing. Those people saying ‘Im with marpin’, Please refer to The sun’s issue
    http://sundominica.com/news/digi-marries-marpin-773/.

    In Case DNO removes the link for some silly reason… it is an issue on December 10, 2013 with the headline ‘Digi Marries Marin’. After the disconnection of electricity by Domlec, DiGI made moves to buy MARPIN and at the tie of the issue they said they are almost sure that the deal was going to be successful.

    In Short, DIGI is not trying to ‘help Dominicans get better cable service’. DIGI is trying to re-monopolize the telecommunication industry in Dominica.

    So the News of DIGI buying SAT is sad news for Dominica….when you look at the big picture.

    In addition, customer service at the DIGICEL office is the worst in the history of service providers. The employees have no respect and are totally unaware that customer is king(pay their salaries). So that is another thing that aches me when i think of having a replication of that kind of customer service in cable too. I don’t know, but Marpin staff is really nice and friendly, i am not sure about SAT. But DIGI staff…. another story……

  3. Neg
    March 30, 2014

    The IT techs needs to respect the costumers intelligence.

  4. Neg
    March 30, 2014

    Digicel, you are our saviour in the world of phones , please save us in the world of TV and internet, TV channels changing every day for the worst, paying for 3Mbs speed test show 1.8 Mbs Ping 300, I must say that internet via cable is one of the best ways to carry internet but it needs to be properly maintained, joints need to be well tightened and water proof, a ping of 300 is not accepted there is way too much foreign noise entering the cable and not enough is done about it.

  5. Irontaytay
    March 30, 2014

    I’ll hold on to Marpin. When you all will “come again” I’ll look into it.

  6. Rule
    March 29, 2014

    We want the option to make online payments instead going to their office.

    • hmm
      March 31, 2014

      Mobanking is one option for this. That’s how I pay my SAT bill.

  7. Big my people
    March 29, 2014

    Digicel thanks for what you have been doing for Dominica we are with you 100%

  8. Dis SAT isfied
    March 29, 2014

    Why are SAT/Digicel giving away $15000 of gifts away to people who were in the office on Friday? why not a rebate to all those steadfast customers who have been paying their bills, if you want customer loyalty then show some appreciation to those who deserve it not just those few who were in the office. Communication from a ‘communication’ company would be the best way forward. Changing channels, losing channels this is terrible service and without even one message or phone call to the customers to say what is happening, no information given to those who pay their wages; this is not a quality service more like reject quality. No doubt this will fall on deaf ears as does every complaint, not the fault of the staff in the office but those who do not have to face the dissatisfied customer.

  9. March 28, 2014

    That is a lot of bull, I have lost all the sports channels,no. Cnn,or cnn 1 , adc bbc almost no channels. Strength bar is 60-64 quality 60 -62. since Carnival,all they are saying is, we are working on it,

    • domnitje
      March 29, 2014

      Press menu then the ok button three times.

  10. Who the cap fit!
    March 28, 2014

    Well I know better than to believe Digicel will do everything it promises, but with the level of service SAT was offering it can only improve.

    I am just wondering though what does Jeffrey Baptiste of LIME and his team think when they see these things in the market, because all them only seem to be concerned about the next big fete, and not telecoms or customer service. The number of texts I get from LIME advertising pure nonsense is pathetic.

  11. ?????????
    March 28, 2014

    Sorry wi digicel… i cud not take it anymore…. i moved to marpin about 3 weeks ago…i cud not wait 8 to 12 months unless the servixe is free… sat just need to will and come again

  12. SAT Customer
    March 28, 2014

    I’ve been a SAT customer for over a year, and for the past 7 months, at first the service was great… now only1 tv of mines works fine, the other 2 televisions everything else is loaded with pixals or says bad signal, been to SAT a number of times, and they have yet to fix my services….
    This needs to be fixed

  13. silentoney2k
    March 28, 2014

    They had better improve and do it quickly. I had SAT Internet for three months with no service after how many complaints to the office I removed it. I have SAT TV and is tired of complaining, next course of action will be to remove it. The customer relations staff needs to do alot better and not asked if I want a REFUND when I complain I want the SERVICE that is what I am paying for.

  14. March 28, 2014

    Improvement in 8 to 12 months? My blood pressure might go up by then. Having this network is very stressful with the number of issues, like defective boxes, channels freezing, poor reading by news anchors, poor programming. I would wish for a free connection from the competition, and it would be bye-bye SAT.

  15. Anonymous
    March 28, 2014

    Close down that ugly office on Bath Road and transfer all the SAT Staff to Digi Centre which is a better location.

    • JoJo
      March 31, 2014

      Must say that SAT location on Bath road looks really untidy.

  16. ##D.A.##.
    March 28, 2014

    Oh! A promise is comfort to a fool. Keeping fingers, Toes and our sanity crossed. Come back in 6or 12 months and tell us how you doing. Good Luck.

  17. Rigt on cue
    March 28, 2014

    Tell SAT to give us back our CBS 2 (New York) on channel 25, instead of that ridiculous CBS 13 “On your side” from Arizona. The change was stupid; and besides it has a 3 hour time difference so that we cannot get CBS nightly news until 9:30 at night. PUT IT BACK, I say!!

  18. Anonymous
    March 28, 2014

    Mr Tanner, thanks for the information I think we all should do what you are doing, I have Marpin maybe all of Marpin costumers should follow suite.

  19. March 28, 2014

    It’s ironic seeing this article. We have SAT Internet and it has failed on thirteen (13) days this month (with three days left in the month). Some of the Internet outages have been for long periods and some multiple. We’ve had SAT Internet outages in March on the following dates: the 2nd, 8th, 10th, 11th, 16th, 17th, 18th, 24th, 26th, 27th and today, the 28th.

    We are billed $69/month for 3MB/sec SAT Internet. We use the Internet ourselves, of course, for e-mail, accessing the Web and for our magicJack telephone. But we also provide free wireless Internet service to students in our village.

    Divide $69 by 30 (the number of days in a typical month. That gives a quotient of $2.30. When we receive our SAT bill we always deduct $2.30 for each day we had an outage. We haven’t paid full SAT bill in over a year, and this month we’re already down to a bill of $43.70. We urge other SAT customers to do likewise.

    Mr. Stanton’s promise is welcome, but the proof will be in the pudding, as one says.

    • JoJo
      March 28, 2014

      I understand Dan. Personally I would not have stayed with that kind of service but perhaps you have little choice. Anyway, this is a golden opportunity for Digicel to improve , even do better than its rivals. Lime is really too expensive on its internet service, not value for money really. Marpin is unreliabile with connectivity too and does not have the capital to upgrade so let Digicel make a quantum leap if only to keep, everyone else on their feet. Go for it Richard and put your money where your mouth is. Thanks.

      • March 31, 2014

        Well, what choice is there really? LIME price-gouges. For 1MB/sec internet with LIME one must pay $129/month (being forced to take phone service not needed or wanted). SAT charges $69/month for 3MB/sec internet.

        If SAT reliability were decent it would compete effectively with LIMA and the latter might be forced to lower its price.

      • JoJo
        March 31, 2014

        Dan, if you saying “gouging ” by Lime you indirectly implicate the Govt. as they own 20% of the local company. I really don’t understand that if they want to promote internet use especially for education. After all we do have a high capacity link to the Middle Caribbean Network cable connecting us to Guadeloupe and Martinique, a glass fibre cable with a capacity of 2.5Gbits/s.
        Maybe Govt. says one thing and does another it just does not make sense. Maybe Delver Darroux, the Govt. IT specialist and Parl rep,. for St. Joseph can explain that to us.

    • March 29, 2014

      It’s almost comic haw awful SAT is! I posted the comment above during the two hours on March 28 that SAT internet actually worked. It was off all day until 12:45 PM and then at 1PM DOMLEC power went out. It came back on, with Internet at 4PM, but SAT failed again at 6PM for the rest of the night.

  20. Myview
    March 28, 2014

    Great job Digicel. Always giving back. You will always do good.

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