ECTEL empowers administrative staff with skills workshop

NTRC group shot

The Eastern Caribbean Telecommunications Authority (ECTEL) and the National Telecommunications Regulatory Commissions (NTRCs) recently held a two-day workshop for their administrative staff. The event, themed “Reinventing the Administrative Function – Empowering Staff to Make a Difference,” took place at the Compass Room, Harbor Club in Saint Lucia from September 14-15, 2023.

The workshop, facilitated by the Celestial Self Development Center, covered a range of topics including emotional intelligence, problem-solving and decision-making, critical thinking, stress management, and team development stages. ECTEL’s Human Resource Manager, Mrs. Pat Payne, emphasized the importance of continuous training and personal development for administrative staff due to their integral role in daily operations.

“We are delighted that after five (5) years both administrative teams from ECTEL and the NTRCs can meet in person to share experiences to strengthen work processes. It is critical that we provide continuous training and personal development opportunities for our administrative staff as they play an integral role in ECTEL’s and the NTRC’s day to day operations,” Mrs Payne remarked.

A highlight of the event was a presentation on Artificial Intelligence (AI) by ECTEL’s Information Systems Manager, Mrs. Janelle Augustin-Henry. She underscored AI’s potential to enhance productivity in the workplace and outlined several use cases for AI such as drafting documents, task automation, analyzing consumer complaints and feedback, and assessing market trends.

Despite acknowledging the risks associated with AI, Mrs. Augustin-Henry affirmed ECTEL’s commitment to developing an AI Use Policy and exploring tools to prepare the organization for technological advancements.

ECTEL has been advising NTRCs on electronic communications matters in its Member States – Dominica, Grenada, St. Kitts and Nevis, Saint Lucia, and St. Vincent and the Grenadines since May 4th, 2000. The organization works with NTRCs to promote consumer rights and harmonized benefits in the electronic communications sector.

For more information about ECTEL’s work, visit their website or follow them on Facebook, YouTube, Instagram, and Twitter.

ECTEL Group shot

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