Flow has announced an investment of more than US$1 million in specialised network upgrades and technical solutions as efforts continue to address mobile connectivity interference affecting some communities in northern Dominica.
The telecommunications provider said it has been working closely with the National Telecommunications Regulatory Commission (NTRC), the Eastern Caribbean Telecommunications Authority (ECTEL), and international stakeholders to resolve the issue.
Several months ago, Flow detected interference that was affecting mobile network performance in parts of the island’s northern region, as per a press release. Reportedly, after conducting extensive investigations, the company determined that the disruption was being caused by external interference originating from a mobile operator in Guadeloupe.
In response, Flow says it began implementing immediate technical measures aimed at reducing the impact on customers while simultaneously pursuing a long-term solution. As part of that initiative, the company procured specialised network equipment valued at more than US$1 million.
The equipment is expected to arrive in Dominica between June 5 and June 15, 2026. Once installation and commissioning are completed, the solution is expected to eliminate the interference currently affecting customers in the north and restore normal service quality.
According to Flow, the investment marks a major step in its efforts to address the issue and reflects its commitment to resolving challenges that arise even when they originate outside its own network infrastructure.
The company noted that the new solution is intended not only to address the current interference but also to improve network resilience and reduce the risk of similar cross-border disruptions in the future.
Technical teams have reportedly carried out network adjustments, continuous monitoring, and testing while working to minimise the impact on customers.
Flow also acknowledged the support it has received from both the NTRC and ECTEL throughout the process, describing the collaboration as valuable in addressing the matter at both the local and regional levels.
The company further explained that resolving cross-border telecommunications interference requires cooperation among multiple telecommunications operators and regulatory agencies. While progress has been made, ongoing engagement with regulatory authorities in France remains an important part of achieving a permanent resolution.
“Our teams have remained fully engaged from the moment this issue was identified,” said Sharon Jemmott, Country Manager, Flow Dominica. “We understand how important reliable connectivity is to our customers. While this issue originates outside of our network, we have not stood still. We have invested significantly in a solution, worked closely with regulators and industry partners, and remained focused on delivering the reliable connectivity our customers expect and deserve.”
Flow said it will continue to provide updates as work progresses and expressed appreciation to customers for their patience, understanding, and continued trust while efforts to resolve the issue move forward.
The disruption was being caused by external interference originating from a mobile operator in Guadeloupe. Is this a standard occurrence or something nefarious.
While this move is greatly appreciated, Flow should also indicate whether customers will be required to pay more. Don’t you think??