At a small ceremony on Thursday November 26, 2015 on board the MV Royal Princess, Kurt Jeremy was presented with the Tour Guide of the Season Award for the 2014/2015 Cruise Season in the port of Dominica, for providing exemplary service to Princess cruise passengers.
Princess Cruise Lines, renowned for its upmarket cruises and discerning guests, continuously monitors what is called the ‘Moment of Truth’, which is the instance that a Princess passenger comes into contact with the guide or driver and forms a first impression.
This first impression is a lasting one, therefore, this moment of truth has great impact on that guest’s overall satisfaction with the cruise and tour experience.
This means that many guests have specifically mentioned Kurt’s name as providing personalized quality service while he was their tour guide on one of their Adventures Ashore Tours while in Dominica.
As the only male Tour Guide to be awarded this coveted Tour Guide title in the last 10 years here in Dominica, an elated Kurt Jeremy, a 4th season tour guide with Wacky Rollers said that he ‘really and truly never expected to be where he is today’. He feels that he won this award because he puts his all into everything he does.
Kurt reflected on the fact that when he started training as a Tour Guide he sought the assistance of his co-worker, Steline Joseph, a two time winner of the same award. He has now challenged himself by saying ‘the student will surpass the teacher only if I am able to win the award again next year’.
In addition to this being a personal achievement, Kurt says ‘I feel very proud to know that I am making a positive contribution to the tourism industry in Dominica’. Kurt Jeremy is also the winner of the first ever, Wacky Rollers Social Media Challenge 2014/2015.
Wacky Rollers Tour Supervisor, Yannick Xavier confirms that Kurt did set out to win this award and put all his efforts into it, so as Yannick said “actually winning this award is an excellent example of what one can accomplish when they put their mind and efforts into something. Congrats Kurt!”
Presenting the prestigious award to Kurt Jeremy was the ship’s Hotel General Manager, Martin Bristow and Glenda Simms, Shore Excursion Manager (seen in the photos). Also present at the ceremony this morning were Lisa Ball – Cruise Director, Naindo Vinelli – Food & Beverage Director, and Rosbert Gracias – Assistant Shore Excursion Manager, all of the M/V Royal Princess.
Wacky Rollers also received the award for “Low Volume Tour of the Season”.
Wacky Rollers joins in congratulating Kurt on his achievement and thanks Princess Cruises yet again for this recognition which is never taken for granted.